Abubakar Khan
London,United Kingdom
Summary
Accomplished professional with a strong focus on customer obsession and a proven track record in leadership coaching and organisational development. Demonstrates exceptional skills in strategic planning, performance management, and team building expertise. Adept at mechanical repair, technical understanding, and data analysis to drive effective decision making and deliver results. Committed to hiring and developing the best talent while fostering a culture of ownership and bias for action. Career goal: To leverage extensive experience in conflict resolution and succession planning to enhance organisational success.
Offering strong leadership and communication skills, with knack for problem-solving and team collaboration. Knowledgeable about time management and conflict resolution. Ready to use and develop organisational, motivational, and decision-making skills in a Delivery Service Partner, Business Owner role. Offering strong leadership and communication skills, with knack for problem-solving and team collaboration. Knowledgeable about time management and conflict resolution. Ready to use and develop organisational, motivational, and decision-making skills in a business owner role.
Overview
8
8
years of professional experience
Work history
Customer Solutions Supervisor
Johnson Controls
Enfield,London, United Kingdom
2023.03 - Current
- Managing a team of over 25 Service Engineers focusing on a specific area
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Assisted in the recruitment process for hiring quality staff members.
- Improved team efficiency by implementing new scheduling practices.
- Provided constructive feedback to staff for improved performance levels.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Collaborated with IT department for seamless integration of security networks.
- Trained staff on emergency procedures with demonstrations and drills, leading to better preparedness during crises.
- Liaised with third-party contractors whilst managing large scale installations, ensuring projects were completed on time and within budget constraints.
On Site Manager
Purple Rose Logistics
Enfield, London
2022.02 - 2023.03
- Managed a team of over 50 Delivery Associates
- Devised strategic plans for business growth and sustainability.
- Established performance metrics for insightful assessment of team productivity and efficacy.
- Instilled a culture of continuous improvement within the team.
- Improved on-time deliveries by streamlining internal processes and workflows.
- Mitigated risks related to delays or damage during transit by establishing robust preventative measures.
- Fostered a positive work environment leading to increased employee morale and productivity.
- Demonstrated problem-solving abilities when dealing with unexpected circumstances such as vehicle breakdowns or traffic disruptions ensuring minimal impact on scheduled deliveries.
- Trained new employees regarding company policies, procedures, and standards in handling deliveries.
- Coordinated scheduling for efficient utilisation of vehicles and drivers throughout shifts.
- Conducted regular team meetings to improve communication and coordination amongst staff members.
Lead Driver
Purple Rose Logistics
Enfield, London
2020.11 - 2022.02
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Promoted a safety-first culture amongst the team.
- Led delivery team to achieve operational excellence.
Delivery driver
Purple Rose Logistics
Enfield, London
2018.04 - 2022.02
- Provided excellent customer service, enhancing company reputation.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Handled fragile items carefully, resulting in zero damage complaints.
- Carried out minor vehicle repairs, minimising downtime for maintenance services.
- Maintained vehicle cleanliness for a professional appearance.
- Improved client satisfaction by delivering packages promptly and accurately.
Customer service representative
Paks Cosmetics Centre
Wood Green, London
2016.09 - 2018.04
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Participated in team meetings sharing best practices for improving service delivery.
- Assisted customers in making informed decisions by providing detailed product information.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Facilitated customer loyalty programmes to enhance customer retention.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Streamlined processes through efficient record keeping.
Education
Bachelor of Science - Neuroscience
Middlesex University
London 2001.04 -
A-Levels - Biology
New City College BSIX
LondonA-Levels - Chemistry
New City College BSIX
LondonA-Levels - Physics
New City College BSIX
LondonGCSEs - English
Park View Academy
LondonGCSEs - Maths
Park View Academy
LondonGCSEs - Science
Park View Academy
LondonGCSEs - Triple Science (Additional)
Park View Academy
LondonSkills
- Customer Obsession
- Leadership coaching
- Leadership abilities
- Ownership
- Technical understanding
- Mechanical repair
- Strategic planning
- Organisational development
- Performance management
- Succession planning
- Team building expertise
- Conflict resolution
- Hire and Develop the Best
- Data analysis
- Judgement and decision making
- Effective decision making
- Target-based decision making
- Bias for Action
- Deliver Results
Timeline
Customer Solutions Supervisor
Johnson Controls
2023.03 - Current
On Site Manager
Purple Rose Logistics
2022.02 - 2023.03
Lead Driver
Purple Rose Logistics
2020.11 - 2022.02
Delivery driver
Purple Rose Logistics
2018.04 - 2022.02
Customer service representative
Paks Cosmetics Centre
2016.09 - 2018.04
Bachelor of Science - Neuroscience
Middlesex University
2001.04 -
A-Levels - Biology
New City College BSIX
A-Levels - Chemistry
New City College BSIX
A-Levels - Physics
New City College BSIX
GCSEs - English
Park View Academy
GCSEs - Maths
Park View Academy
GCSEs - Science
Park View Academy
GCSEs - Triple Science (Additional)
Park View Academy