Abigail Mills
London
Summary
Dynamic professional with a proven track record in customer service and data analysis, demonstrated at Shackleton and Compassionate Therapy for Autism. Excelled in project management and research development, significantly enhancing customer satisfaction and therapy outcomes. Skilled in creative problem-solving and time management, adept at driving projects to completion with an outgoing personality and effective sales strategies.
Overview
3
3
years of professional experience
Work History
Sales Associate
Shackleton
10.2024 - Current
- Built relationships with customers to encourage repeat business.
- Managed customer relationships including contacting, putting them in touch with other departments, and ensuring quality customer service.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Child Care
Private Employer
05.2023 - 07.2024
- Foster effective communication with parents and children, aligning caregiving strategies with family objectives.
- On-call availability.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Assisted in the smooth transition from home to child care setting by establishing a predictable daily schedule and providing comfort during separation anxiety moments.
Behavioral Technician
Compassionate Therapy for Autism
01.2022 - 08.2022
- Designed and implemented individualized behavior modification strategies to enhance communication and social abilities in children with autism.
- Enhanced session efficacy by analyzing and adjusting therapeutic approaches with data-driven insights.
- Developed clear and concise session notes for every session.
- Ensured compliance with all legal confidentiality requirements.
- Used a variety of software platforms to document patient information, progress notes, and treatment plans.
Education
Bachelor of Arts - Psychology
Lewis And Clark College
Portland, Oregon05-2024
Skills
- Data collection, organization, and analysis
- Project management and collaboration
- Customer service
- Time management
- Creative problem-solving skills
- Qualitative and quantitative research
- Cross-functional teamwork
- Outgoing personality
- Sales strategies
Timeline
Sales Associate
Shackleton
10.2024 - Current
Child Care
Private Employer
05.2023 - 07.2024
Behavioral Technician
Compassionate Therapy for Autism
01.2022 - 08.2022
Bachelor of Arts - Psychology
Lewis And Clark College
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