Abhishek Dhar
South West Delhi
Summary
Experienced manager with a proven track record in team leadership, planning, and organizational skills. Demonstrated ability to effectively equip employees to independently handle daily functions and meet customer needs. Skilled trainer and mentor with exceptional management abilities and a results-driven approach.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager-Customer Relations & Complaint Managment
Vikram Solar Limited
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Managed approximately 30 incoming calls & emails per day from customers.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Corporate Service Manager
Tesla Power India Pvt. Ltd.
04.2022 - 12.2023
- Reorganized and optimized leads management by implementing CRM solution.
- Identified trends in customer marketplaces to develop valuable solutions.
- Reduced expenses by effectively negotiating contractor prices, terms, and service agreements.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Worked well in team setting, providing support and guidance
- Self-motivated, with strong sense of personal responsibility
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Used critical thinking to break down problems, evaluate solutions and make decisions
Assistant Manager -Service and Operations
Energy and Fire Tech India Pvt. Ltd.
02.2016 - 04.2022
- 7+ years of experience in battery field, Enlisted as trainee engineer in 2016 and got promoted yearly consistently recognized for performance, excellence, and contribution to company's success and currently managing all technical operations of 3rd party services and also visiting PAN India business partners to Increase business opportunities and their technical know-how
- With piece of good knowledge of sales and marketing and Strong knowledge of Battery and Health checkups, sulfation, screening, and rejuvenation
- Communicative and team-oriented with proficiency., Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Worked with many customers to understand needs and provide excellent service
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems
- Performed on-site field surveys and wrote technical narratives to document processes and design changes
- Provided technical direction on machine projects and initiatives to other engineers, designers and technicians
- Conducted material tests and analysis using many equipment and tools.
- Travelled officially across India & Abroad.
Education
Diploma ECE | Diploma - Electronics And Communication
Golden Valley Public School
New Delhi05.2016
Skills
- Complaint Resolution: Expertise in quickly and effectively addressing customer complaints
- CRM Proficiency: Skilled in using CRM tools (eg, Salesforce, Zendesk) to manage customer interactions
- Effective Communication: Strong verbal and written communication with a focus on empathy and active listening
- Conflict Management: Ability to de-escalate tense situations and ensure customer satisfaction
- Team Leadership: Leading and mentoring teams to deliver high-quality customer service
- Customer Satisfaction Analysis: Experience with NPS, CSAT, and using feedback to drive improvements
- Knowledge of Lead Acid Batteries: Good understanding of lead acid battery technology and applications
- Third-Party Battery Services: Experience in managing 3rd party battery services across India
- Basic BMS Knowledge: Familiarity with Battery Management Systems (BMS)
- Battery PDI: Experience in Battery Pre-Delivery Inspection (PDI) at Battery Plants
- ASP & Service Operations: Experience in handling Authorized Service Provider (ASP) and service operations
- Project Execution: Technically skilled in executing major projects related to services and operations
- Sales and Service-Oriented: Sales and service-driven approach with experience in major projects related to both
Accomplishments
- Supervised team of 35 staff members.
- Collaborated with team 14 in the development of RND department of battery.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Honored with Certificate of Appreciation for extraordinary Service and Dedication to profession and company in 2020.
Certification
Certified Senior Engineer, Energy and Fire Tech India Pvt. Ltd. - 2Yrs
Languages
Hindi
First Language
English
Advanced
C1
EXTRA CURRICULAR ACTIVITIES
- Traveling, Planting and Nature photography.
Nationally Handled Projects
- Airtel Telecom Tower Battery rejuvenation.
- Videocon Telecom Tower Battery rejuvenation.
- ARDOM Tele venture Tower Battery Rejuvenation.
- Watrana Traction forklift Battery Rejuvenation.
- Ultratech Cement 2V/12V Battery Rejuvenation.
- Viacom-18 Corporate Services.(Batteries)
- Zee Studio Corporate Services.(Batteries)
- Lupin Ltd. Corporate Services.(Batteries)
- Many more....
DECLARATION
“I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.”
DATE:
PLACE: (ABHISHEK DHAR)
Timeline
Manager-Customer Relations & Complaint Managment
Vikram Solar Limited
01.2024 - Current
Corporate Service Manager
Tesla Power India Pvt. Ltd.
04.2022 - 12.2023
Assistant Manager -Service and Operations
Energy and Fire Tech India Pvt. Ltd.
02.2016 - 04.2022
Certified Senior Engineer, Energy and Fire Tech India Pvt. Ltd. - 2Yrs
Diploma ECE | Diploma - Electronics And Communication
Golden Valley Public School
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