Abhishek Dahiya
Slane,Ireland
Summary
Accomplished professional with expertise in operations management and customer service management, demonstrating exceptional organisational and managerial skills. Proven ability to lead employee recruitment and training, manage payroll, and conduct health & safety audits and risk assessments. Skilled in chemical handling and thriving in fast-paced environments, with excellent communication skills enhancing team collaboration. Committed to optimising operational efficiency while ensuring a safe workplace.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Unit Manager
KSG
Dublin
06.2024 - 08.2025
- Manage daily operation within the unit, ensuring all activities align with organisation’s standards and objectives.
- Oversee the unit’s budget, including forecasting, allocation, and monitoring of financial resource to ensure fiscal responsibility.
- Develop and implement long-term strategies to promote service excellence.
- Foster a positive work environment by promoting employee engagement and morale, and conducting regular performance evaluations.
- Work closely with other departments to ensure seamless operations and effective communications across the organisation.
- Dublin Airport, Co. Dublin
Store Manager
Starbucks
Blanchardstown, Co. Dublin
02.2022 - 10.2023
- Manage the overall operation of the store.
- Manage the store’s financial performance, and manage safety and security within the store.
- Responsible for Payroll and inventory management.
- Develop strategies to maximize sales and profitability.
- Recruit, train and supervise new employees.
- Ensure compliance with health and safety regulations and company policies.
- Prepare monthly reports on sales figures, expenses, profits.
- Maintain accurate records of employee performance reviews.
FOH Manager (Quality Service Manager)
TGI Friday’s
Blanchardstown, Co. Dublin
12.2018 - 10.2021
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Develop and implement customer service standards to ensure consistent quality of service.
- Train new staff on customer service techniques and company’s policies and procedures.
- Maintain accurate records of daily transactions, including cash, credit card and payments.
- Stock management - manage the inventory and order food and beverages, equipment, and supplies.
- Analyse operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
- Ensure that employees comply with health and food safety standards and regulations.
- Investigate and resolve complaints regarding food quality or service.
Line Chef / BOH Supervisor
TGI Friday’s
Dundrum, Co. Dublin
01.2018 - 11.2018
- Supervise daily operations of kitchen staff, ensuring tasks were completed efficiently and effectively.
- Ensure compliance with health and safety regulations in the kitchen.
- Ensure food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products.
- Monitor food inventory levels, ordering additional supplies when necessary.
- Assist in the recruitment and training of new kitchen staff.
- Line Chef (to 06/18)
General assistant
Freshly Chopped
Dublin, Co. Dublin
06.2017 - 08.2017
- Customer-facing role involving a range of responsibilities including food preparation and receipt of payments. Developed excellent customer service, communication and negotiation skills.
- Dublin airport
General assistant
El Gringo Burrito Ltd.
Dublin, Co. Dublin
06.2016 - 12.2016
- Customer service-related role in food court.
- St Stephen’s green
Education
MSc - International Business Management (NFQ 9)
Griffith College
09.2017 -
Higher Certificate - International Business (NFQ 8)
Griffith College
08.2016 - undefined
Bachelor of Technology - Mechanical Engineering (NFQ 8)
PDM College of Engineering
06.2014 - undefined
Skills
- Organisational/managerial skills
- Excellent communication skills
- Operations management
- Customer service management
- Employee recruitment and training
- Payroll management
- Health & Safety audits
- Risk assessment
- Chemical handling
- Ability to work in fast-pace environments
Certification
- Food Safety and HACCP Levels 1 and 2 - Obtained in November 2023
- Food Safety Management and HACCP Level 3 - Obtained in November 2023
- B driver license
Languages
First language: Hindi and English (English - B2 level IELTS certificate)
Other languages: Spanish (Beginner)
Hobbies and Interests
Food, Travelling, Sports, Reading, History, Classic Cars
Timeline
Unit Manager
KSG
06.2024 - 08.2025
Store Manager
Starbucks
02.2022 - 10.2023
FOH Manager (Quality Service Manager)
TGI Friday’s
12.2018 - 10.2021
Line Chef / BOH Supervisor
TGI Friday’s
01.2018 - 11.2018
MSc - International Business Management (NFQ 9)
Griffith College
09.2017 -
General assistant
Freshly Chopped
06.2017 - 08.2017
Higher Certificate - International Business (NFQ 8)
Griffith College
08.2016 - undefined
General assistant
El Gringo Burrito Ltd.
06.2016 - 12.2016
Bachelor of Technology - Mechanical Engineering (NFQ 8)
PDM College of Engineering
06.2014 - undefined
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