Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Abhinav Singh

Gurgaon

Summary

Motivated and dedicated professional with over two years of customer service experience. Eager to contribute to a dynamic environment where I can leverage my management and interpersonal skills, while continuously growing both professionally and personally to support organizational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sr. Representative, OPS

Concentrix
12.2023 - 05.2024
  • Resolved customer inquiries for a leading telecommunications organization.
  • Analyzed customer feedback to identify trends and develop strategies for improving customer experience.
  • Integrated manual processes with the organization’s proprietary AI software, enhancing operational efficiency and delivering improved results.

Executive

IEnergizer IT Services
03.2021 - 06.2023
  • Specialized in the billing department, providing excellent customer service while maintaining an average KPI of ninety eight percent.
  • Proficiently managed dispute resolution matters, charge-backs, unauthorized charge refunds, and courtesy refunds.
  • Accumulated expertise in content moderation and back-end operations of a prominent gaming multinational corporation.
  • Reviewed user-generated content, including text, images, videos, and comments, for compliance with community guidelines and legal standards.
  • Assumed the role of mentor, providing guidance and comprehensive training to new team members in the areas of customer service script delivery and conflict resolution.

Education

BBA - Finance

Institute of Technology & Science, Ghaziabad
01-2021

Intermediate - Humanities

KDB Public School, Ghaziabad
01-2018

Skills

  • Compliance management, IT support, customer/client handling, financial modules
  • Queue management and telephone etiquette
  • Proficient in multitasking with a focus on quality retention

Certification

Achieved a C1 level proficiency in English, evidenced by a band score of 7.5/9 on the IELTS test, demonstrating advanced language skills in reading, writing, listening, and speaking, which enhances effective communication in diverse professional settings.

Hobbies

  • Enthusiastic reader of philosophy, literature, and biographies, enriching critical thinking and cultural awareness.
  • Passionate writer of short stories and screenplays.

Timeline

Sr. Representative, OPS

Concentrix
12.2023 - 05.2024

Executive

IEnergizer IT Services
03.2021 - 06.2023

BBA - Finance

Institute of Technology & Science, Ghaziabad

Intermediate - Humanities

KDB Public School, Ghaziabad
Abhinav Singh