Abey Thomas
Howth
Summary
Dynamic Operations Manager with extensive experience at Facility Management Group in Bahrain, excelling in project management and vendor relations. Proven track record in cost control and asset management, driving operational efficiency and enhancing client satisfaction. Adept at employee training and compliance monitoring, ensuring seamless execution of high-profile projects.
Overview
23
23
years of professional experience
Work History
Operations Manager
Facility Management group of company
01.2013 - Current
- Working as an operations manager in one of the biggest Facility Management group of company in Bahrain (Cleaning, Porter service & Maintenance Division). Under gone training with BICS U.K.
- Directly handling the projects, coordination with assistant managers, supervisors, leadsman. Supervision of the works, coordinating with client, consultant, and contractors. Attending the weekly meetings held at site. Providing training to the operatives. Reporting the status of work to the clients and to the management. Solving the problems faced by the workers at site explaining and training them on customer care health & safety etc... Arranging all the requirements of site in advance for smooth execution of work, planning of work, handling the site variations etc.
- Adept at managing administrative activities involving purchase of equipments, maintenance of procurement, housekeeping, safety, security, employee induction etc.
- Searching new clients for cleaning and maintenance services.
- Planning and preparing monthly reports pertaining to finance required for maintaining office infrastructure and facilities.
- Assisting the department in project management, cost optimization and implementing business expansion plans.
- Contracts management.
- Cost control and ensuring timely implementation of the project.
- Managing repair, maintenance & replacement of office equipments, appliances, furniture, furnishings, vehicles, building, etc.
- Purchasing, Implementation and operations of Security and Surveillance.
- Vendor management- Oversee acquisition, installation and commissioning of equipments that are required for the facility – IT Systems, air conditioning etc.
- Processes, Documentation, Business Control checks, audits etc.
- Monitor all Statutory Compliance areas.
- Asset Management of all Site operations assets across multiple locations.
- Event Management, organizing meetings, conferences, making travel arrangements and hotel reservations for guests & foreign delegates.
- Liasioning and coordinating with various departments within the corporate office and all branch offices.
- Active participation in the Leadership Team for Strategic Business Planning, implementation, client interaction etc.
- Upkeep of office administrative facilities and ensure availability of daily miscellaneous requirements to provide harmonious work culture to employees.
- Acting as info-hub for providing administration related information and supervising administrative activities like general admin, verification of stationery stock, petty cash, courier, florist, pest control, housekeeping, etc.
- Specialization in handling back office operations, inter-office correspondence, confidential mails, quotations, monthly billing, cheques, etc.
- Arranging for relocation of employees from different parts of India which includes arrangement for their home and family related needs such as school admission, transportation and taking care of their household requirements.
- Arranging accommodation for onsite employees by co-ordination with various branch offices and to continuously improve the quality of services by visiting and studying the overseas location.
- Projects Handled (Bahrain): Bahrain International Airport (Cleaning Service), Enma Mall, Dragon City, Lulu Hyper market Hidd, Lulu hyper Market Zinj, Royal collage of surgeons from Ireland (RCSI), Arcapita, Andalusia facilities, Riffa Views International School, New Souq, Eskan Properties, Bahrain Credit etc., Midal Cables, Havelock One interiors.
Operations Manager
Facility Management group of company
01.2007 - 01.2013
- Worked as Operations manager in one of the biggest groups of company in Bahrain (Cleaning, Porter service & Maintenance Division).
- Directly handling the projects, coordination with assistant managers, supervisors, leadsman. Supervision of the works, coordinating with client, consultant, and contractors. Attending the weekly meetings held at site. Providing training to the operatives. Reporting the status of work to the clients and to the management. Solving the problems faced by the workers at site explaining and training them on customer care health & safety etc... Arranging all the requirements of site in advance for smooth execution of work, planning of work, handling the site variations etc.
- Projects Handled (Bahrain): Bahrain International Airport (Porter & Cleaning Service), Supreme council for women, Bahrain financial Harbor, Sitra Mall, Bahrain Defense Force, Royal Court Bahrain, Ministry of Education (14 Schools), Abdul Rahman Kanoo School, Gulf Air Aviation, ID Design, Jordan Bank, 21st Century, Souq Tower.
HR & Administration Manager
Senses pvt. Ltd.
Banjara Hills
02.2006 - 10.2008
- Checking and updating database of number of positions to be filled in required period.
- Coordinating with other department managers in interview scheduling.
- Preparing Call letters and Offer letters for selected candidates.
- Ensuring employee has covered all the Joining Formalities.
- Handling Induction, Training & Development Programmes with Hr. Assistant.
- Ensuring the earlier settling down of new joinees.
Administration Head
Infotek Call Center Ltd
Vimannagar
03.2002 - 12.2006
- Preparing monthly canteen expenditure statement and its administration.
- Conduct the Induction program to new employees as well as to trainees also.
- Preparing Call letters and Offer letters for selected candidates.
- Vendor Invoices preparation.
- Providing internal training to the existing employees.
- To ensure that all Appraisals are conducted periodically & documented accurately.
- Maintaining Professional Relationships with managers, customers, and employees in regards to the queries of Billing and Collection and Conducting Business Development Programmes.
- Understand Technologies and utilize the same.
- Report and keep the client updated about the progress.
- Maintenance and updating of HR & Accounting reports.
- Submission of salary particulars every month to the Bank.
- Verification of Accounting books leading to the incoming and outgoing revenues.
- Compose Memos, Letters, Emails and other correspondence with little or no guidance.
- Coordination with Top Management & Reporting day to day Business status to the Corporate and Others.
- Taking care of employees grievances.
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and basic terminology. Knowledge of principles and procedures, compensation and benefits.
Education
Diploma -
Diploma in Hardware and networking
01.2000
Diploma -
Diploma in Elderly Care
Skills
- Project management
- Vendor and contract management
- Cost control and asset management
- Client relationship management
- Cleaning operations management
- Facilities maintenance
- Operational planning
- Employee training and compliance monitoring
Languages
- English
- Hindi
- Malayalam
- Marathi
Technical Qualifications
- Proficient in MS Office
- MS Outlook
- Email and Web surfing
Personal Information
- Father's Name: Mr. Thomas Mathew
- Date of Birth: 05/20/76
- Nationality: Indian
- Driving License: Valid Bahrain and Indian License
Languages
Malayalam
First Language
Hindi
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Timeline
Operations Manager
Facility Management group of company
01.2013 - Current
Operations Manager
Facility Management group of company
01.2007 - 01.2013
HR & Administration Manager
Senses pvt. Ltd.
02.2006 - 10.2008
Administration Head
Infotek Call Center Ltd
03.2002 - 12.2006
Diploma -
Diploma in Hardware and networking
Diploma -
Diploma in Elderly Care
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