Abdul Baki Naya
Toronto
Summary
Dynamic professional with experience at Maison Khatib, excelling in retail operations and customer service. Proven ability to enhance product availability and optimize inventory management. Skilled in research and analysis, demonstrating attention to detail and effective problem-solving. Committed to fostering community engagement through impactful volunteer initiatives.
Overview
5
5
years of professional experience
Work History
Intern
Arab Institute for Women
07.2024 - 08.2024
- Conducted literature reviews to identify relevant research articles and support project objectives.
- Contributed to writing a journal report on socio-legal issues affecting Arab women, ensuring clear and impactful communication aligned with the Institute's objectives.
- Performed data entry tasks meticulously, maintaining high levels of accuracy throughout the entire dataset.
- Supported website development tasks for improved user experience and increased online engagement.
- Assisted in creating content for workshops, discussions, and advocacy events.
Retail Operations Coordinator
Maison Khatib
04.2024 - 06.2024
- Coordinated daily retail operations, ensuring smooth workflow between sales, inventory, and customer service.
- Managed stock levels, tracked inventory, and coordinated restocking to prevent shortages and optimize product availability.
- Assisted in handling online and in-store orders, ensuring accurate processing, packaging, and timely delivery.
- Provided customer support, addressing inquiries, processing returns, and ensuring a positive shopping experience.
- Helped develop and implement merchandising strategies to enhance product presentation and maximize sales.
- Assisted in managing social media engagement and responding to customer messages and order requests.
- Collaborated with suppliers and logistics partners to coordinate deliveries and maintain an efficient supply chain.
Food and Beverage Supervisor
Qatch
05.2023 - 08.2023
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Oversaw front-of-house and back-of-house activities to ensure smooth service and high customer satisfaction.
- Assisted in managing and scheduling waitstaff, bartenders, and kitchen staff to optimize workflow and efficiency.
- Addressed customer inquiries, resolved complaints, and ensured a high-quality dining experience.
- Monitored stock levels of ingredients, beverages, and supplies.
- Helped onboard and guided new employees in customer service, menu knowledge, and restaurant policies.
Volunteer
Min Beib La Beib
04.2022 - 04.2022
- Participated in a community support campaign, assisting in the sorting, organization, and distribution of essential items such as clothing, toiletries, and shoes.
- Managed inventory and categorization, ensuring donations were properly sorted by size, type, and need for efficient distribution.
- Assisted in the packing and logistics of donation parcels, ensuring accurate and timely delivery to families in need.
- Worked in a team-oriented environment, collaborating with volunteers to streamline operations and improve efficiency.
- Gained experience in stock handling and organization, transferable to retail inventory management
Volunteer
Caritas
02.2022 - 02.2022
- Participated in a solidarity campaign supporting the elderly, promoting social inclusion and well-being.
- Assisted in distributing food packages and addressing basic nutritional needs to ensure proper support for vulnerable individuals.
- Helped organize and facilitate social interactive activities, fostering engagement and companionship for the elderly.
- Provided emotional support and companionship, actively listening to their stories and ensuring a sense of community.
Intern
Market Place (MP)
06.2019 - 09.2019
- Enhanced social media engagement, monitoring and assessing audience interaction and regular posting.
- Assisted marketing coordinators and graphic designers with advertisement projects.
- Provided administrative support to the marketing team by creating content.
Education
Bachelor of Arts - Sociology And Criminology & Socio-Legal Studies
University of Toronto
Toronto 06-2027
French Baccalaureate Diploma -
International College
Beirut 06-2023
Skills
- Customer Service
- Retail Operations
- Cash Handling
- Time Management
- Problem-Solving
- Community Engagement
- Safe Food Handling
- Attention to Detail
- Research and Analysis
Languages
English
French
Arabic
Timeline
Intern
Arab Institute for Women
07.2024 - 08.2024
Retail Operations Coordinator
Maison Khatib
04.2024 - 06.2024
Food and Beverage Supervisor
Qatch
05.2023 - 08.2023
Volunteer
Min Beib La Beib
04.2022 - 04.2022
Volunteer
Caritas
02.2022 - 02.2022
Intern
Market Place (MP)
06.2019 - 09.2019
Bachelor of Arts - Sociology And Criminology & Socio-Legal Studies
University of Toronto
French Baccalaureate Diploma -
International College
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