Abduaziz Marwan
Dublin18,Co Dublin
Summary
Detail-oriented quality analyst with years of field experience. Strong observation skills with above-average proficiency in mathematics and language. Fast learner with talent for solving complex problems quickly to keep companies operating smoothly. Creative Quality Analyst with talent for writing and executing test plans. Demonstrates skills in identifying and creating ideal testing conditions. Solid knowledge of broad range of software applications and hardware.
Overview
8
8
years of professional experience
Work history
Quality Analyst
TIKTOK
2020.07 - 2023.08
- Maintained up-to-date equipment records and logbooks, ready for audits at all times.
- Resolved operational process failures by accurately identifying root causes.
- Participated in special projects related to environmental protection.
- Verified quality and accuracy of data to determine conformance with pre-defined acceptance criteria.
- Utilised appropriate technology to deliver effective coaching and assess learner journey.
Data analyst
Covalen/META
Dublin, Leinster
2018.06 - 2020.07
- Gather, analyze also utilize relevant data to find better way for the overall user experience
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Responded to data-related queries and maintained call and email logs.
- Investigate and resolve issues that are reported on the clients site
- Use market specific knowledge to scope out scalable solutions to improve our platform
- Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
content review
Accenture
Dublin, Leinster
2017.10 - 2018.06
- Account Review: Conducting thorough assessments of flagged accounts.
- Content Compliance: Ensuring adherence to published policies, procedures, and legal mandates for all social media content.
- Stringent Review: Implementing a comprehensive review process for account activities.
- Legal Adherence: Guaranteeing that all content complies with applicable legal requirements.
- Policy Adherence: Confirming that social media content aligns with established company policies.
Business service representative
IDG ( international Data Group )
Dublin, Leinster
2016.02 - 2017.10
- Pre-Sales: Professional B2B multilingual outbound calls
- Follow-up calls with clients with completing and confirming database information
- Lead generation for IT leading companies such as
- IBM, Microsoft, Intel, T-System, HP, DELL, Veeam
- VMwear, Symantic and Bluecoat, Conduct coaching & collaborations sessions to the content moderation team
- Conduct quality assessment work by evaluating the quality delivery
- Provide QA reports to the content quality centre & act like a liaison with them to ensure consistent quality
- Offered current, accurate advice on optional solutions for concerns.
Education
Tripoli University
BA - General Law & Business
University of Tripoli (Al Fateh University)
Skills
- Proficient skills in
- Microsoft Office
- Good Team Player
- Calibration checks
- Product failure investigations
- Data review and interpretation
- Data gathering and evaluation
- Data reporting
Interests
MY INTERESTS
- , Traveling
- Football
- Gym
- Science Fiction
- Cooking and Baking
- Forex
Additional Information
- CONTACT INFORMATION Cell: 0861647360
Languages
English
Fluent
Arabic
Native
Timeline
Quality Analyst
TIKTOK
2020.07 - 2023.08
Data analyst
Covalen/META
2018.06 - 2020.07
content review
Accenture
2017.10 - 2018.06
Business service representative
IDG ( international Data Group )
2016.02 - 2017.10
Tripoli University
BA - General Law & Business
University of Tripoli (Al Fateh University)