Abdishakur Said
Dublin
Summary
Highly skilled professional with expertise in advanced communication, customer service, and creative problem solving. Proficient in Microsoft Edge, risk assessment, and property protection. Demonstrates exceptional alertness and awareness with comprehensive knowledge of CCTV operation. Committed to leveraging skills to enhance security measures and ensure safety.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service/Cashier
Midnimo
Somali
08.2017 - 03.2018
- Accurately performed check-out for customers
- Assist customer service staff with end of the day of sales record
- Assisted in weekly sales promotion price changes
- Maintained accurate and updates record
Security officer
kor security
dublin
08.2024 - Current
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Patrolled premises regularly, contributing to a safe work environment.
Delivery Driver
Domino's Pizza
Dublin
08.2023 - 08.2024
- Perform evening and late-night fast food deliveries in Dublin 6 areas
- Exhibit comprehensive knowledge of quickest and safest routes to use to deliver food orders on time
- Take cash payments and credit card payments from customers
- Communicate with dispatch center and inform them of potential delays
- Responsible for basic maintenance repairs and cleaning of delivery vehicles
Customer Service
Celtic Linen
Wexford
02.2023 - 08.2023
- Developed customer service scripts to ensure consistent customer service across all customer service channels
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
- Developed a customer service training program that improved customer service representatives' ability to handle customer inquiries
Assistant Manager
Mansoor Hotel
Somali
03.2018 - 02.2022
- Coordinated complex travel arrangements, including flight and hotel bookings, car rentals, and other logistics
- Provided information to guests regarding the hotel's amenities, services, and local attractions
- Developed and maintained relationships with hotel guests to increase loyalty and repeat business
- Operated hotel shuttles and other vehicles to transport guests to and from nearby locations
Education
Leaving Cert - Repeating leaving cert
Plunket College
Dublin, 9 08.2023 - 05.2024
Skills
- Advanced Communication Skills
- Customer Service Skills
- Creative Problem Solving
- Microsoft Edge
- Risk assessment capability
- Property protection capabilities
- Alertness and awareness
- CCTV operation knowledge
Languages
English
Somali
Arabic
Ukrainian
Custom
Available on request.
Certification
PSA
Forklift
full-driven license
manul handling
Timeline
Security officer
kor security
08.2024 - Current
Delivery Driver
Domino's Pizza
08.2023 - 08.2024
Leaving Cert - Repeating leaving cert
Plunket College
08.2023 - 05.2024
Customer Service
Celtic Linen
02.2023 - 08.2023
Assistant Manager
Mansoor Hotel
03.2018 - 02.2022
Customer Service/Cashier
Midnimo
08.2017 - 03.2018
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