Abdimajid Ali
North City
Summary
Technically skilled IT professional with over 2 years of experience in customer and technical support roles. Proven ability in managing and troubleshooting Windows environments, Active Directory, Office 365, and application support. Demonstrated success in backend development, system optimization, and resolving end-user issues. Highly motivated, reliable, and capable of working in fast-paced environments supporting users locally and internationally.
Overview
12
12
years of professional experience
Work History
Night Shift Supervisor
Townhouse Hotel
06.2021 - 06.2024
- - Managed operations and staff during night shifts.
- - Provided first-level tech and facilities support to guests and internal systems.
- - Demonstrated reliability, decision-making, and issue resolution under pressure.
IT Support / Python Developer
Oasis Group (Contractor)
01.2020 - 12.2020
- - Designed and maintained databases.
- - Developed internal automation tools using Python.
- - Wrote complex SQL queries and stored procedures to support internal systems.
Backend Developer / IT Support
Cybersmarties
08.2018 - 01.2019
- - Provided IT support for internal systems and end-users.
- - Assisted in resolving customer issues, maintaining high service standards.
- - Designed databases and developed backend PHP modules.
- - Responded promptly to tickets and optimized backend performance.
Java Developer
General Motors
08.2017 - 08.2018
- - Migrated legacy applications from Struts to Spring Framework.
- - Debugged code, wrote unit tests (JUnit/Mockito), and performed backend development.
- - Supported Oracle database tasks; wrote and optimized SQL queries.
Intern Database Support
General Motors
02.2016 - 09.2016
- - Migrated legacy applications from Struts to Spring Framework.
- - Debugged code, wrote unit tests (JUnit/Mockito), and performed backend development.
- - Supported Oracle database tasks; wrote and optimized SQL queries.
Sales Assistant / Tech Support
PC World
01.2012 - 01.2013
- - Delivered technical support to customers including laptop upgrades and troubleshooting.
- - Provided advice on hardware/software and resolved queries.
Education
BSc (Hons) - Software Development
Limerick Institute of Technology
01.2017
Skills
- - Technical Support: Windows Desktop, MS Office, Office 365, Active Directory, Exchange (basic), Mobile Device Support
- - Technologies: Python, PHP, Java, C#, ASPNET MVC, Spring, SQL, MySQL, HTML, JavaScript, UNIX
- - Tools & Platforms: VMware (basic exposure), Citrix (basic knowledge), Azure (familiarity), SQL Workbench, MSQL, Entity Framework
- - Soft Skills: Excellent communication, customer service, issue resolution, documentation, teamwork
- - Languages: Fluent in English & Somali Proficient in Arabic (understanding)
References
Available upon request.
Timeline
Night Shift Supervisor
Townhouse Hotel
06.2021 - 06.2024
IT Support / Python Developer
Oasis Group (Contractor)
01.2020 - 12.2020
Backend Developer / IT Support
Cybersmarties
08.2018 - 01.2019
Java Developer
General Motors
08.2017 - 08.2018
Intern Database Support
General Motors
02.2016 - 09.2016
Sales Assistant / Tech Support
PC World
01.2012 - 01.2013
BSc (Hons) - Software Development
Limerick Institute of Technology
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