Abdelghany Soliman
Dublin,Ireland
Summary
Highly experienced Trust & Safety professional with 10+ years of experience across TikTok and Meta, specializing in ban prevention, ban mitigation, and regulatory risk management in high‑risk markets. Proven ability to proactively identify ban risks, lead cross‑functional mitigation, and convert reactive escalations into scalable prevention frameworks. Strong background across MENA, SSA, GCC, and APAC with deep expertise in government escalations, policy enforcement, RCA, and crisis response.
Overview
19
19
years of professional experience
Work history
Market Program Manager
TikTok
Dublin
02.2025 - Current
- Own ban prevention and ban mitigation initiatives across high‑risk markets including Egypt, Algeria, Sudan, and South Sudan, with spillover risks from APAC and SSA.
- Proactively identify regulatory and platform ban risks through in‑app monitoring, enforcement leakage analysis, RCA, and trend detection before escalation.
- Lead mitigation of high‑severity government ban threats related to Disparaging Religion, national exams, election periods, and conflict‑driven content.
- Design and managed multi‑layered prevention strategies using policy controls, keyword prevention, AI Zeus rules, HRLs, sweeps, and real‑time monitoring.
- Manage and build Zeus prevention rules to auto‑enqueue high‑risk content for rapid human review and containment.
- Conduct RCAs to identify systemic machine and human moderation gaps, and drive corrective action with Policy, Ops, Safety, and Algo teams.
- Deliver scalable enforcement solutions, including MENA Lighthouse enforcement automation, improving consistency and reducing regulatory exposure.
- Represent Trust & Safety in regulator engagements and roadshows, acting as SME on enforcement, escalation workflows, and ban‑risk prevention.
- Streamlined communication channels, enhanced internal information flow.
- Boosted department efficiency by streamlining operational processes.
- Coordinated cross-departmental collaboration for improved workflow.
Market Analyst
TikTok Ireland
05.2023 - 02.2026
- Perform RCAs on operational and market health data to identify trends and risks.
- Running routine market analysis on CGVR and TCOR metrics to understand the gaps in both moderation and model leakage.
- Partner with T&S XFN to identify gaps, find high impact to improve product, policy, and tooling, and cooperate with PgM to tackle them.
- Initiate projects and coordinate with PgM to develop the issue and work on solutions by sharing project strategy.
- Take enforcement actions, perform sweeps and create prevention rules to mitigate risks on the platform.
- Analysed and evaluated qualitative and quantitative data, presenting findings in detailed reports.
Market Specialist
TikTok Ireland
06.2020 - 05.2023
- Running EG and SA SPS badness reports on a bi-monthly basis.
- Providing the SPS High VV Analysis report and the research topics.
- Setting up and organizing the process of the MENA QA accuracy check to ensure the process is going well.
- Working closely with MENA MIE and CPM to work on ideas to improve the MENA market performance.
- Provide feedback on Policies in order to enhance Quality (highlight new trends on the flows to the CPM & policy team to get clarification on it.
- Working on RMP Monetization escalation by applying TnS policy.
- Full responsibility for preparing and vetting the Juren test for the new hires.
Quality Analyst via Covalen
Facebook Ireland
03.2018 - 06.2020
- Investigate reps' quality and provide the root cause by analyzing their decision in regards of lack of policy understanding and grey areas.
- Creating weekly, monthly, and quarterly performance and business quality reports for MENA markets.
- Assist Training and Quality Manager in preparing various projects aimed to drive Quality and operational de- livery.
- Deliver just-in-time training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on an as-needed basis.
- Actively re-reviews decision accuracy audits to ensure consistency and alignment with Facebook community standards and internal policies.
- Manage investigations of escalations of inaccurate decisions, to understand the root cause.
Quality POC via Covalen
Facebook Ireland
02.2015 - 03.2018
- Responsibility over MENA Region and particle of CIS Region ‘'Polish Market''.
- Daily supervision in measuring Operations delivery against company procedures and agreed standards requirements to achieve agreed Quality SLAs.
- Responsible for quality reports analysis to superior every week.
- Handling and tracking quality appeals, calibrations, and disputes to follow the company procedures guidelines.
- Provide weekly advices to auditors when needed, participation in meeting.
- Co-operate with the coaches to make sure that the junior reps get the proper shadowing to avoid further quality mistakes.
Real Estate Agent
MODERN HOMES/ Egypt
10.2012 - 12.2014
- Registering potential buyers and their requirements.
- Dealing with customers' calls and resolving any queries.
- Matching clients to suitable properties.
- Liaising with vendors and buyers.
- Arranging and attending viewings.
- Conducting in-depth reviews of clients' financial circumstances.
- Promoting the agencies mortgage and convincing services.
Tour Guide Polish/English
Free Lancer/ Egypt
04.2007 - 12.2014
- Planning and charting the touring time and venues of interesting tourist places.
- Knowing the important historical events associated with the tourist sports.
- Arranging any kind of transportation services to and from the tourist places.
- Protecting the tourists in all aspects during the period of touring.
Education
Certificate in Sales and Marketing Management -
The American University
Cairo, EgyptCertificate of Achievement Mastering Excel -
YAT Learning Solutions
Cairo, EgyptPolish Language Cerificate -
Jagiellonian University
Krakow, PolandBachelor's degree - Tourism Management
HELWAN UNIVERSITY
CairoPolish language Certificate -
Egyptian Polish Friendship Society Institute
Cairo, EgyptSkills
Ban & Restriction Risk Management
Trust & Safety Program Ownership
Regulatory & Government Escalation Handling
Proactive Risk Detection & RCA
Crisis & Conflict Risk Mitigation
Policy, Product & Operations Alignment
Cross‑Functional Stakeholder Management
Data Analysis & Reporting
Accomplishments
- Special Recognition Award – Best Proactive Member EMEA RRP 2025
- EMEA RRP Spot Bonus Award – 2025
- Featured in ByteDance ByteTales Stories – 2025
Languages
Timeline
Market Program Manager
TikTok
02.2025 - Current
Market Analyst
TikTok Ireland
05.2023 - 02.2026
Market Specialist
TikTok Ireland
06.2020 - 05.2023
Quality Analyst via Covalen
Facebook Ireland
03.2018 - 06.2020
Quality POC via Covalen
Facebook Ireland
02.2015 - 03.2018
Real Estate Agent
MODERN HOMES/ Egypt
10.2012 - 12.2014
Tour Guide Polish/English
Free Lancer/ Egypt
04.2007 - 12.2014
Certificate of Achievement Mastering Excel -
YAT Learning Solutions
Polish Language Cerificate -
Jagiellonian University
Bachelor's degree - Tourism Management
HELWAN UNIVERSITY
Polish language Certificate -
Egyptian Polish Friendship Society Institute
Certificate in Sales and Marketing Management -
The American University