Abdalla Abdelhady
Mullingar,
Summary
Dedicated professional skilled in providing customer service, personalized shopping experiences, assisting customers with product selection, and resolving inquiries to ensure satisfaction. Adept at handling transactions, restocking merchandise, and maintaining an organized, visually appealing store. Passionate about delivering excellent service and contributing to sales growth through strong interpersonal skills and a proactive approach.
Overview
7
7
years of professional experience
Work History
Night Manager
Annebrook house hotel
04.2023 - Current
- Managed front desk activities, including guest check-ins and check-outs, addressing guest concerns, and resolving complaints in a timely and professional manner
- Maintained security protocols, including overseeing surveillance systems and ensuring the safety and security of guests and hotel property
- Monitored and responded to guest requests via phone, email, and in-person interactions, ensuring prompt resolution of issues and inquiries
Sales Assistant
Dunnes Stores
08.2022 - 04.2023
- Assisted customers with product selection, providing personalized recommendations and enhancing sales through excellent customer service
- Managed inventory, restocked shelves, and ensured products were organized and visually appealing to maximize sales opportunities
Technical Support Representative and Coordinator
MacPaw
01.2021 - 12.2021
- Provided first-line technical support by troubleshooting different technical issues
- Coordinated complex issue escalation between clients and software specialists, ensuring client satisfaction and retention
- Leveraged product knowledge in advising clients on product use
Operations Coordinator
My Land
11.2019 - 12.2020
- Worked as a coordinator between clients, logistics, sales and advertising departments through effective liaison between the different parties in order to facilitate effective communication and enhance customer experience
- Used ticketing systems to manage and process requests and support actions
Customer Support Representative
Up Sale Me
04.2018 - 09.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Assisted customers with product selection based on stated needs, proposed use and budget
- Connected with customers to address questions and resolve issues through phone, chat and email
- Retained excellent client satisfaction ratings through outstanding service delivery
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Built strong relationships with customers to encourage repeat business
- Monitored and analysed daily sales patterns to optimise product placement to enhanced product visibility, contributing to reduced inventory wastage and increased sales
- Demonstrated respect, friendliness and willingness to help wherever needed
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
Education
Occupational English Test -
07.2023
Skills
- Customer Service
- CRM Systems
- Problem Solving
- Adaptable and flexible
- Technical Support
- Sales
- Data Entry
- Quality Assurance
- Front Office
- Inventory Management
- Friendly and helpful
- Team Collaboration
- Adaptability
- Conflict Resolution
- Complaint handling
- Team cooperation
- Goal driven
- Customer needs assessment
- Strong communication and interpersonal skills
Languages
English
Advanced (C1)
Ukrainian
Intermediate (B1)
Arabic
Bilingual or Proficient (C2)
Russian
Advanced (C1)
Timeline
Night Manager - Annebrook house hotel
04.2023 - Current
Sales Assistant - Dunnes Stores
08.2022 - 04.2023
Technical Support Representative and Coordinator - MacPaw
01.2021 - 12.2021
Operations Coordinator - My Land
11.2019 - 12.2020
Customer Support Representative - Up Sale Me
04.2018 - 09.2019
OET - Occupational English Test,
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