Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Abbie Pereira

Abbie Pereira

Dublin, Tallaght,Ireland

Summary

With a strong commitment to delivering effective and organized services, I am eager to leverage my proven skills and experience in demanding roles within your organization. I am passionate about collaborating with dedicated professionals to achieve shared goals and contribute significantly to the team's success. My desire to join your team reflects my dedication to excellence in every task I undertake.

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work history

Customer Service Representative

Genesis Health Care Center
Dubai, UAE
03.2023 - 03.2025
  • Efficiently handled all incoming and outgoing calls, ensuring exceptional customer service and prompt email responses.
  • Scheduled patient appointments with accuracy in our clinic's computer system to enhance operational efficiency.
  • Adhered to established communication scripts, delivering consistent and professional interactions with patients.
  • Proactively managed and resolved customer complaints, demonstrating strong problem-solving skills.
  • Identified and escalated critical issues to supervisors, ensuring timely resolution and maintaining high service standards.
  • Document all call information according to standard operating procedures.

Call Centre Operative

Dubai London Clinic
Dubai, UAE
10.2018 - 02.2023
  • Followed customer service script for uniformity in handling customer issues.
  • Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
  • Responded to customer emails with accurate, professional replies.
  • Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
  • Maintained detailed product knowledge to competently and expertly advise customers.
  • Attended regular training to enhance performance and expand knowledge.
  • Remained calm under pressure to handle customer complaints and solve problems.
  • Followed-up on customer interactions to provide further support.

Tour Coordinator

Goa Green Tours & Travels
Goa, India
11.2016 - 07.2018
  • Organise tours for FIT company customers, and charter clients.
  • Responsible for helping people visit unfamiliar areas.
  • Managed bookings and reservations efficiently, ensuring accuracy in travel arrangements and adherence to clients' budgets.
  • Added sightseeing, events and attractions packages to promote extra perks and enhance travel experience.
  • Respond to and accommodate guest requests.

Deputy Stage Technician

P&O Cruise Liner
Southampton, United Kingdom
08.2006 - 04.2016
  • Conducted regular maintenance checks on stage machinery to maintain optimal performance.
  • Manages the stage area during all shows and activities, including full-cast production shows, magic shows, variety shows, Welcome Aboard Show, lounge talks, and presentations.
  • Overseeing the safe entrance and exits of all cast members, performers, and running crew, as well as scenery movement and automated backdrops operated by the Automation Technician.
  • I am the eyes and ears of automation and lighting technicians on the floor area, giving them clearance for any automation and pyrotechnics cues.
  • Coordinated behind-the-scenes activities during performances.
  • Reacted to unplanned situations during live performances.
  • Maintained theatre equipment in good working order with care and regular upkeep.

Guest Relation and Animation Assistant

Royal Goan Beach Club
Goa, India
11.2004 - 05.2006
  • Be a part of the Front Office areas such as Front Desk, Rooms Controlling, Club Executive Lounge, and Lobby Greeting.
  • Assist guests with check-in and checkout.
  • Give a warm welcome to guests on arrival, register them, and issue room keys using the appropriate standards.
  • Completed work to agreed standards and specifications.
  • Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, providing direction, giving suggestions, and handling the Excursion Department.
  • Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.

Education

H.S.S.C. from Goa Board, - Hotel Management

Damodar Higher Secondary School GudiParoda,
Goa- India
06.2002 - 06.2003

S.S.C. from Goa Board -

Our Lady of Health High School Cuncolim
Goa-India
01.2001 - 01.2002

Skills

  • Customer service excellence
  • Effective customer communication
  • Patience and empathy
  • Inbound call handling

Languages

English
Upper intermediate
Hindi
Elementary

Timeline

Customer Service Representative

Genesis Health Care Center
03.2023 - 03.2025

Call Centre Operative

Dubai London Clinic
10.2018 - 02.2023

Tour Coordinator

Goa Green Tours & Travels
11.2016 - 07.2018

Deputy Stage Technician

P&O Cruise Liner
08.2006 - 04.2016

Guest Relation and Animation Assistant

Royal Goan Beach Club
11.2004 - 05.2006

H.S.S.C. from Goa Board, - Hotel Management

Damodar Higher Secondary School GudiParoda,
06.2002 - 06.2003

S.S.C. from Goa Board -

Our Lady of Health High School Cuncolim
01.2001 - 01.2002

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Abbie Pereira