Aashna Sharma
Bray, Wicklow,Ireland
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Next
Dublin , Ireland
01.2025 - Current
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Organized weekly meetings with department heads to review progress on key objectives.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Replenishment the floors and making sure we have all the sizes and range on the floors to target our sales.
- Following Health and Safety standards specially looking after the Store Audit on Monthly basis.
- Managed inventory levels and organized stockroom for optimal product availability.
- Implemented visual merchandising standards to create an engaging shopping experience.
- Coordinated staff schedules to align with peak shopping hours and operational needs.
Assistant Manager
Platform Pizza Bar
Wicklow, Ireland
03.2024 - 12.2024
- Established processes for monitoring customer satisfaction levels.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proposed or approved modifications to project plans.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Front Office Supervisor
Maldron Hotel Merrion Road
Dublin, Ireland
11.2023 - 01.2024
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Assisted with budgeting and forecasting activities for the department.
- Developed strategies to improve customer satisfaction levels.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
- Created promotional materials such as flyers or brochures to attract more business opportunities for the hotel's front desk operations.
Senior Receptionist
Royal Hotel & Merrill Leisure Club
Wicklow, Ireland
02.2022 - 06.2023
- Processed customer payments using point-of-sale systems accurately and efficiently.
- Maintained an organized reception area by tidying up furniture, restocking supplies, and organizing paperwork.
- Created name tags for employees at conferences or events held by the organization.
- Monitored security cameras throughout the building to ensure safety protocols were being followed.
- Organized mailings of outgoing packages and letters on behalf of the company.
- Answered incoming calls in a timely manner, responding to inquiries or transferring calls as needed.
- Assisted with filing documents and other clerical duties as required.
- Kept track of key card access records for each employee's workstation.
- Enforced safety regulations within the premises according to company policy.
- Provided administrative support to staff members, including scheduling appointments and managing calendars.
- Greeted and welcomed visitors, clients, and customers in a professional manner.
- Greeted customers, answered general questions and directed to appropriate locations.
- Updated visitor logs with arrival times, contact details, purpose of visit.
- Performed data entry and other administrative tasks to support departments.
- Contracted with vendors and liaised with building management to schedule office equipment or facility repairs.
Receptionists
Aloft Dublin City
Dublin Mill Street , Ireland
06.2020 - 11.2021
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained financial records to verify timely clearance of credit and debit activities.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
Guest Relations Associate
Aloft Dublin City
Dublin Mill Street , Ireland
06.2020 - 11.2021
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to guests, including email, telephone and in-person inquiries.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Food and Beverage Associate
Aloft Dublin City
Dublin , Ireland
06.2020 - 11.2021
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Provided exceptional service that reflected restaurant standards and core values.
- Assembled and served meals according to specific guest requirements.
- Supervised staff preparing and serving meals per day.
- Organized deliveries of food orders from vendors to ensure accuracy of products received.
- Kept up-to-date with current menu items, specials, promotions, pricing, policies.
- Resolved customer complaints in an efficient and friendly manner.
Manager
Guru Indian cuisine
Dundalk, Co.Louth , Ireland
07.2019 - 05.2020
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Takeaway Supervisor
Mao Dun laoghaire
Dun Laoghaire, Ireland , Ireland
11.2018 - 02.2019
- 2019 Mao Dun Laoghaire, The Pavilion, Marine Rd Dún Laoghaire Dublin Working as Floor Supervisor and Takeaway (29th December 2018-2020).
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
Makeup Artist
Purple House
Bray, Co. Wicklow , Ireland
07.2018 - 07.2018
- Applied makeup to clientele to cover imperfections and create new looks.
- Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Educated customers on proper usage of skincare products for optimal results.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
Make-up artist
Martello Bray
Bray, Co.Wicklow , Ireland
01.2018 - 01.2018
- Face painting staff from Platform, Box Burger, and Martello (28th August 2018)
- Offered complementary makeup consultations to individuals to promote key product lines.
Waitress
Hartley’s Restaurant
Dun Laoghaire, Dublin
05.2017 - 01.2018
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Performed basic math calculations when computing bills for customers' meals.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
Wait staff
Royal Marine Hotel
Dun Laoghaire, Co. Wicklow , Ireland
01.2015 - 01.2017
- Serving Breakfast and À La Carte to customers, cleaning and setting up tables, preparing the Buffet for breakfast making coffees, taking bookings for reservations.
- Implemented sanitary food handling, holding and service protocols.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Education
Itec - Make Up
Bray Institute of Further Education (BIFE)
Novara, Bray, Wicklow, Ireland, Co.09.2019
Tourism And Event Management - Tourism Management
Bray Institute of Further Education (BIFE)
Novara, Bray, Wicklow, Ireland, Co.09.2017
Associate of Applied Arts - Design
Bray Institute of Further Education
Bray, Co.Wicklow, Ireland 09.2017
Networking, Word Processing, communications, web design, Training for receptionist in Royal Marine Hotel - Receptionist
Work Experience
Dun Laoghaire, Co.Wicklow , Ireland 05.2017
Secondary Education
Loreto
Bray, Vevay, Wicklow, Ireland, Co.06.2014
Skills
- Customer service
- Organization
- Teambuilding
- Cost Reduction
- Employee Scheduling
- Staff Management
- Staff Training and Development
- Training & Development
- Friendly, positive attitude
- Goal-oriented
- Contract development and management
- Issue and conflict resolution
- Processes and procedures
- Systems and automation applications
- Stockroom Management
- Health and safety compliance
Certification
- Opera Cloud V2 - Fully Certificated
- Allergen Awareness
- HACCP
- Manual Handling
- Tusla - Child Safeguarding - Introduction to Children First - 8th May 2022
- PowerBi Certification
- Accrediting Agency, Field of study: (Degree, Certificate, or Designation.
- First Aid/CPR
- Fire Warden
References
References available upon request.
Languages
English, Hindi
First Language
Irish
Elementary
A2
French
Elementary
A2
Hobbies
- Reading
- Catching the Sunrise (Morning Person) with a hot cup of coffee
- Running
- Listening to Podcasts
- Making Make up tutorials on social media platforms.
- Freelancing Brows tinting and Make up during festive season.
Timeline
Assistant Store Manager
Next
01.2025 - Current
Assistant Manager
Platform Pizza Bar
03.2024 - 12.2024
Front Office Supervisor
Maldron Hotel Merrion Road
11.2023 - 01.2024
Senior Receptionist
Royal Hotel & Merrill Leisure Club
02.2022 - 06.2023
Receptionists
Aloft Dublin City
06.2020 - 11.2021
Guest Relations Associate
Aloft Dublin City
06.2020 - 11.2021
Food and Beverage Associate
Aloft Dublin City
06.2020 - 11.2021
Manager
Guru Indian cuisine
07.2019 - 05.2020
Takeaway Supervisor
Mao Dun laoghaire
11.2018 - 02.2019
Makeup Artist
Purple House
07.2018 - 07.2018
Make-up artist
Martello Bray
01.2018 - 01.2018
Waitress
Hartley’s Restaurant
05.2017 - 01.2018
Wait staff
Royal Marine Hotel
01.2015 - 01.2017
Itec - Make Up
Bray Institute of Further Education (BIFE)
Tourism And Event Management - Tourism Management
Bray Institute of Further Education (BIFE)
Associate of Applied Arts - Design
Bray Institute of Further Education
Networking, Word Processing, communications, web design, Training for receptionist in Royal Marine Hotel - Receptionist
Work Experience
Secondary Education
Loreto