Upbeat, customer-focused Sales Associate with 6 and a half years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Im extremely motivated to always be amongst the top performers of any company I work for, it is this desire to grow and flourish and become even better that has led me to reconsidering my place of employment. I am looking for a role where I feel progression is possible as a result of the hard work and dedication I put into my role.
Overview
6
6
years of professional experience
Work History
Sales Associate
Brown Thomas
Limerick, Ireland
09.2022 - Current
Assessed customer needs to provide assistance and information on product features.
Answered store and merchandise questions and led customers to wanted items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Suggested ideas for improving store operations and increasing profits.
Answered incoming telephone calls to provide store, products and services information.
Attended weekly team meetings to review performance goals and objectives.
Received and displayed product shipments on store retail shelves upon delivery.
Restocked shelves as needed to ensure sufficient inventory levels.
Developed trusting relationships with customers by making personal connections.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked with fellow sales team members to achieve group targets.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Trained new team members in cash register operation, stock procedures, and customer services.
Maintained knowledge of sales and promotions, return policies and security practices.
Tracked sales performance metrics to identify trends in the market place.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Upsold additional items based on customer interests and needs.
Conducted inventories on a regular basis to track stock levels.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Fashion Advisor
DV8
Roscommon, Ireland
12.2020 - 08.2022
Greeted customers upon arrival at store premises and provided them assistance throughout their shopping experience.
Researched trends and initiated new ideas through competitive shopping, magazines, websites and runway shows.
Advised customers on styling techniques, fabric care instructions, wardrobe planning, color coordination.
Stayed observant about customer behaviors to maintain security and prevent loss of merchandise.
Managed stock levels by assessing sales figures and restocking shelves accordingly.
Provided personalized fashion advice to customers based on their body type and personal preferences.
Performed cashier duties such as processing payments and providing change when necessary.
Presented available merchandise with attractive displays and pleasing arrangements.
Delivered excellent customer service through friendly interactions with shoppers.
Customer Assistant
Lidl
Castlerea, Roscommon, Ireland
07.2018 - 10.2020
Bagged or packaged purchases and wrapped gifts.
Maintained up-to-date knowledge of store policies related to payments, returns and exchanges.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Prepared merchandise for purchase or rental.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Adhered to safety regulations while handling dangerous materials such as chemicals or machinery parts.
Inspected returned items for damage prior to restocking them on shelves.
Computed purchases and received and processed cash or credit payment.
Resolved customer complaints in a timely manner.
Replenished supplies when necessary to maintain adequate stock levels.
Provided excellent customer service to ensure repeat business.
Handled inventory management duties such as stocking shelves, setting up displays and conducting regular inventories.
Kept work area clean by sweeping floors, wiping counters and dusting shelves.
Ticketed, arranged and displayed merchandise to promote sales.
Completed day-to-day duties accurately and efficiently.
Recognized by management for providing exceptional customer service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Castlerea Community School
Castlerea, Roscommon
06-2016
Some College (No Degree) - Heritage Studies
Galway-Mayo Institute of Technology
Galway
Skills
Order Processing
Upselling
Inventory Control
Retail Loss Prevention
Payment Processing
Product Sales
Product Promotions
Time Management
Inventory Control Procedures
Multi-Tasking Strength
Written and Oral Communication Skills
Retail Merchandising Expertise
Relationship Selling
Exceeds Sales Goals
Stocking and Receiving
Meeting Deadlines
Outgoing Personality
Display Setup
Customer Service
Flexible Schedule
Positive and Professional
Listening Skills
Shipment Processing
Cash Handling Accuracy
Relationship Building
Punctual and Reliable
Attention to Detail
Picking and Packing
Affiliations
Anything social as I am a big people person, examples include hiking with friends, sports evenings for the sports myself and my friends are interested and documentaries about interesting topics!
Languages
English
First Language
French
Intermediate (B1)
B1
Irish
Upper Intermediate (B2)
B2
References
Margaret Vaughan, Brown Thomas Store Manager (Kitchenshop and Gifting) - 086 045 3796
Kenneth Barr, DV8 Fashion Store Manager - 086 263 4042
Aidan Jennings, Lidl Store Manager - +353 (1) 920 3010