Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
References
Timeline

A'alya Mustapha

Student
Belfast,Antrim

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Waitress

Villa Italia
Belfast, Antrim
02.2024 - Current
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Prepared tables for guests and reset tables between customers.
  • Polished glasses and cutlery to pristine standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.

Shop supervisor

Charlie's Farm Shop
Letterkenny, Donegal
02.2019 - 09.2023
  • Cashed up tills and counted takings to balance books at business close.
  • Resolved complaints to achieve full customer satisfaction.
  • Retained knowledge of current and new stock to resolve staff and customer queries.
  • Led by example in delivering exceptional service, increasing repeat custom.
  • Handled store opening and closing procedures with exceptional attention to detail for optimal safety.
  • Displayed goods and prices clearly to maximise customer interest.
  • Coached and mentored junior retail staff to improve quality and productivity standards.
  • Monitored stock levels and ordered popular items to meet customer demand.
  • Supported management in recruitment and staff development processes.

Education

Irish Leaving Certificate - English, Irish, Mathematics, Chemistry, Geography, Music, Spanish

Loreto Secondary School, Letterkenny, Letterkenny, County Donegal
09.2021 - 06.2023

Skills

  • Cash handling
  • Customer Service
  • Payment Processing
  • Verbal communication
  • Conflict resolution techniques
  • Efficient under pressure
  • Order recall
  • Food hygiene regulations
  • Table service
  • Sage HR
  • Organised and reliable
  • Physical endurance
  • Stock management
  • Leadership
  • Microsoft Office
  • Retail experience

Affiliations

  • Music
  • Environmental science
  • Soccer
  • Nature and animals
  • Travel

Certification

  • ECDL - May 2021
  • RIAM Piano Grade 5 - March 2022
  • Standardised Sampling - April 2024

Languages

English
Fluent
Irish
Intermediate
Spanish
Intermediate
Arabic
Elementary

References

References available upon request.

Timeline

Waitress - Villa Italia
02.2024 - Current
Loreto Secondary School, Letterkenny - Irish Leaving Certificate, English, Irish, Mathematics, Chemistry, Geography, Music, Spanish
09.2021 - 06.2023
Shop supervisor - Charlie's Farm Shop
02.2019 - 09.2023

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