Roshni Patel
Ahmedabad
Summary
Motivated Travelling manager with 7 years of domestic and international travel experience. Bringing vision and thought leadership, successful at leading diverse operations while growing customer base, revenue and staff. Passionate about building solutions to achieve travel goals. Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head of Sales & Marketing
Dream Tour Planner
01.2023 - Current
- Committed Travel Agency Manager with a solid understanding of national and international traveling procedures
- Adept at securing deals for individual and corporate clients, often with limited notice
- Specialize in preparing detailed itineraries for travelers and ensuring pleasant travel experiences.
- 25+ Employees Hired, trained, mentored, and onboarded recruits for various campaigns and projects.
- Invented, developed and implemented various successful strategies, including growth, sales, engagement and interest plans.
- Used CRM databases to assess market and buying trends with existing customers, using data to increase sales and send newsletters to target customers.
- Strategically developed extensive relationships with key industry players, agencies and vendors.
Senior Business Travel Consultant
Incentive Connections Tourism LLC
04.2021 - 10.2022
- Diagnose over 50+ in a month clients' specifications and wishes and suggest suitable travel packages or services.
- Cultivated long-lasting and loyal client relationships by planning and developing outstanding holidays that matched or exceeded client expectations.
- Supported all points in the travel fulfilment life-cycle, including transport, hotel, and excursion booking.
- Booked all aspects of the client's travel, such as transfers, car hire, airport transfers, VIP airport services, and hotels.
- Built professional, productive relationships with travel companies and suppliers, sourcing cost-effective business travel solutions.
- Independently dealt with cancellations and amendments, including schedule changes and refunds.
- Effectively and efficiently resolved last-minute emergency travel situations without difficulty.
- Helped clients design and develop personalised itineraries for their dream holiday.
Reservation Executive
LEVA HOTEL DUBAI
08.2019 - 04.2020
- Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
- Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
- Enhanced customer loyalty by providing personalized recommendations based on guest preferences.
- Contributed to achieving occupancy goals by proactively identifying potential booking opportunities.
- Documented all customer and booking information in CRS and Amadeus System.
Reservations Supervisor (Mice Group Specialist)
Golden Ocean Travels L.L.C
03.2018 - 08.2019
- Assist clients in planning, contracting, organizing, and executing various events.
- 2000+ Organised and communicated the needs of VIP guests, paying extreme attention to detail.
- Maintained in-depth knowledge of key competitor hotels and venues and suggested competitive new promotions and services to upper management.
- Planned and designed schedules for events, including entertainment, activities, meals, and other aspects based on client requests.
- 50+ Planned all event aspects, including venue, seating, dining, and guest list.
- Communicated with clients to determine their needs, budget, and event vision.
- Negotiated with vendors to discuss terms and conditions and obtain cost-effective contracts.
- Managed team to discuss logistics, monitor timeline, and implement priority tasks and deadlines.
- Attended various industry events to gain valuable insight, promote services and expand vendor network.
Education
Certificate of Higher Education - Informartion & Tech
Parul University
Vadodara, GJ03.2013
Certificate of Higher Education - Commerce
Higher Secondary
Vadodara, GJ03.2009
Certificate of Higher Education - Social Media Marketin
UDEMY
2020
Skills
- Domestic & International Travel Arrangements
- Client Relationship
- Presentation
- CRM Management
- Problem-Solving
- Attention to Detail
- Effective Communication
- Relationship Building
- Business & Leisure Travel
Certification
- Travel Executive - Training - Kite Tourism (UAE : Aug 2017 - JAN 2018)
- Best Event Planner in UAE , EATHERPAY EVENT (SEP 2018)
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Head of Sales & Marketing
Dream Tour Planner
01.2023 - Current
Senior Business Travel Consultant
Incentive Connections Tourism LLC
04.2021 - 10.2022
Reservation Executive
LEVA HOTEL DUBAI
08.2019 - 04.2020
Reservations Supervisor (Mice Group Specialist)
Golden Ocean Travels L.L.C
03.2018 - 08.2019
Certificate of Higher Education - Social Media Marketin
UDEMY
Certificate of Higher Education - Informartion & Tech
Parul University
Certificate of Higher Education - Commerce
Higher Secondary
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