Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic
MADELAINE MCGRATH

MADELAINE MCGRATH

Ballincollig,Co. Cork

Summary

Bright, highly-motivated & energetic individual with strong team -working & interpersonal skills. Legal Skills, organisational & problem-solving abilities, excellent customer service skills & sales experience. Able to retain & store information, thus making me able to work well on my own or as an asset to any team. Keen to work in a customer focused environment: ⦁ A natural engaging communicator with social network skills and customer service ⦁ Reliable, professional & a constructive problem solver ⦁ Excellent attention to detail, time management & prioritisation of tasks ⦁ Proficient in all aspects of Microsoft Office, Photoshop & Ubuntu

Overview

32
32
years of professional experience

Work History

Credit control

Top Security
Frankfield, Cork
02.2022 - 11.2022
  • Target based payment received & Customer Service
  • Account management, payments, invoicing

Sigmar Recruitment
Cork
02.2020 - 02.2022
  • Top Security, Unit 1 Southlink Park, Frankfield, Cork - Credit control, Accounts, payments, invoicing and customer service
  • CBRE, Holly Hill – (Apple) Reception
  • Mercer, SouthTerrace, Cork – Reception
  • (Whenever needed)
  • RDJ Solicitors, Mahon Point – Legal Secretary in Corporate and Commercial Law (KeyHouse Case Management System)
  • Rahona House Medical Centre, Bishopstpwn, Cork
  • - Reception (Socreties case management system)
  • Wistek, Dublin Hill, Cork – Reception
  • (Whenever needed)

Grade III Clerical Officer

CPL Recruitment
Cork
12.2020 - 01.2021
  • Reception and Back office

The Energy Centre
Cork
03.2019 - 10.2019
  • Administration and office duties, Phones, Emails, Customers Service & Filing
  • Applying for SEAI Grants, Excel, Word, & Outlook
  • Solving Problems and escalating issues that needed to be dealt with by management, and General Office Duties including keeping office tidy and stationery organised

Legal Secretary

CKT Solicitors
Cork City
07.2018 - 08.2018
  • Legal Secretary in Child Care/ Family law department
  • Worked on Legal Evolve case management system
  • Filing, Emails, Dictation, Post, Phone calls for two solicitors
  • Scheduled appointments and Court dates in diary
  • Correspondence to Counsel and clients
  • General Office Duties including keeping office tidy and stationery organised

Receptionist / Legal Secretary

Brian Long Solicitors
Ballincollig, Co. Cork
01.2017 - 05.2018
  • Receptionist including greeting clients, scheduling appointments, answering phones and handling payments
  • Legal Secretary including Filing, Emails, Dictation, Post, Phone calls and Bill of costs
  • Managed AML and Section 68 letters on all files, Managed Wills, Deeds and storage unit
  • Conveyancing, Scheduled Title documents, Prepared contracts for sale, closing documents, Letters to Banks, PRA, Clients and Solicitors, Typing varies affidavits
  • Litigation including letters to opposing counsel, PIAB, insurance companies, clients and solicitors
  • Arranging Affidavits and authorisations to be sworn
  • Preparing briefs
  • General office duties which included keeping stationary up to date and organised and the office clean and tidy

Call Centre Agent/Customer Representative

Abtran
Co. Cork
04.2015 - 09.2016
  • Answering calls and dealing with clients
  • Solving Problems and escalating issues that needed to be dealt with by management

In-Store Demonstrator

Field Management Ireland
Dublin
03.2014 - 04.2015
  • Speaking to customers and serving sample products
  • Increasing product sales and awareness and addressing customer queries

Brand Manager

Foffit.com
Bishopstown, Cork
11.2012 - 09.2014
  • Role included customer service and addressing any queries from customers
  • Social Networking, Photoshop, advertising, & promotions to promote Website and Facebook site
  • Sales, & orders
  • Buying in stock for sale on site and making sure deliveries were out on time
  • General office management including phone calls, emails, accounts, and handling of monies

Call center agent

Amazon
10.2012 - 10.2012
  • Answering calls and dealing with clients
  • Solving Problems and escalating issues that needed to be dealt with by management

Carer/Homehelp Assistant

HSE
Cork
08.2002 - 01.2012
  • Assisting the elderly, collected pensions, paying bills, shopping & housekeeping
  • Co-ordinated with Nurses, Doctors & Family Members
  • Cared for terminally ill child & aided / supported parents within the home

Shop Assistant

Mrs. Video
Dunmanway, Co. Cork
05.2001 - 06.2002
  • Customer service & Computerised stock control, balancing of daily takings

Assistant Manager

Spence's Pies
Jeffery's Bay, South Africa
01.1998 - 04.2001
  • Managed kitchen & staff, orders & stock control, Sales, Accounts, & bookkeeping

Manager

Sekeni Seconds
Port Shepstone, South Africa
03.1996 - 01.1998
  • General administration, bookkeeping, Wages, Sales, deliveries & quotations, and Stock Control

Reception

The Place of Restoration
Margate, South Africa
11.1993 - 02.1996
  • General office duties, bookkeeping, fundraising (Sales) & public relations

The New Hotel Watson
Pietermaritzburg, S.A.
02.1991 - 10.1993
  • General office administration & bookkeeping, customer relations, sales, service & bookings

Education

Law Degree (BCL) -

UCC
01.2019

Legal Studies - 8 Distinctions

Cork College of Comm
01.2017

IT Technology, Customer Care &Sales -

Impact Training
01.2012

Return to Work (FAS) and ECDL (FAS) -

01.2004

Managing for Success -

D.I.S.C.
01.1998

Understanding People / Communication Skills -

I.C.B.C.
01.1997

Secondary School Education - Leaving Cert Equivalent

Modern Methods Business College
01.1991

Skills

  • A natural engaging communicator with social network skills and customer service
  • Reliable, professional & a constructive problem solver
  • Excellent attention to detail, time management & prioritisation of tasks
  • Proficient in all aspects of Microsoft Office, Photoshop & Ubuntu

References

  • Margaret Buckley, Top Security, (021) 496 8967 / (087) 299 6755
  • Adele Kiely, Tusla, (021) 492 7000
  • Rory Colgan, CPL, (021) 494 4875 / (087) 407 1493
  • Brendan, Mercer, (021) 491 0900 / (087) 784 6370
  • Aidan Cox, Sigmar, (021) 484 7135
  • Brian Long, Solicitors, (021) 487 4883
  • David Buckley, Foffit, (087) 650 4851
  • Karen Tobin, CKT Solicitor, (021) 462 6900
  • Aideen Fitzgerald, RDJ Solicitors, (021) 480 2700 / 083 403 5620

Personal Information

Hobbies: Travel, Furthering my education, Cooking / baking, Music & movies, Reading to gain knowledge, understanding, self-education, recreation and fun with my family

Timeline

Credit control

Top Security
02.2022 - 11.2022

Grade III Clerical Officer

CPL Recruitment
12.2020 - 01.2021

Sigmar Recruitment
02.2020 - 02.2022

The Energy Centre
03.2019 - 10.2019

Legal Secretary

CKT Solicitors
07.2018 - 08.2018

Receptionist / Legal Secretary

Brian Long Solicitors
01.2017 - 05.2018

Call Centre Agent/Customer Representative

Abtran
04.2015 - 09.2016

In-Store Demonstrator

Field Management Ireland
03.2014 - 04.2015

Brand Manager

Foffit.com
11.2012 - 09.2014

Call center agent

Amazon
10.2012 - 10.2012

Carer/Homehelp Assistant

HSE
08.2002 - 01.2012

Shop Assistant

Mrs. Video
05.2001 - 06.2002

Assistant Manager

Spence's Pies
01.1998 - 04.2001

Manager

Sekeni Seconds
03.1996 - 01.1998

Reception

The Place of Restoration
11.1993 - 02.1996

The New Hotel Watson
02.1991 - 10.1993

Law Degree (BCL) -

UCC

Legal Studies - 8 Distinctions

Cork College of Comm

IT Technology, Customer Care &Sales -

Impact Training

Return to Work (FAS) and ECDL (FAS) -

Managing for Success -

D.I.S.C.

Understanding People / Communication Skills -

I.C.B.C.

Secondary School Education - Leaving Cert Equivalent

Modern Methods Business College

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