MADELAINE MCGRATH
Ballincollig,Co. Cork
Summary
Bright, highly-motivated & energetic individual with strong team -working & interpersonal skills. Legal Skills, organisational & problem-solving abilities, excellent customer service skills & sales experience. Able to retain & store information, thus making me able to work well on my own or as an asset to any team. Keen to work in a customer focused environment:
⦁ A natural engaging communicator with social network skills and customer service
⦁ Reliable, professional & a constructive problem solver
⦁ Excellent attention to detail, time management & prioritisation of tasks
⦁ Proficient in all aspects of Microsoft Office, Photoshop & Ubuntu
Overview
32
32
years of professional experience
Work History
Credit control
Top Security
Frankfield, Cork
2022.02 - 2022.11
- Target based payment received & Customer Service
- Account management, payments, invoicing
Sigmar Recruitment
Cork
2020.02 - 2022.02
- Top Security, Unit 1 Southlink Park, Frankfield, Cork - Credit control, Accounts, payments, invoicing and customer service
- CBRE, Holly Hill – (Apple) Reception
- Mercer, SouthTerrace, Cork – Reception
- (Whenever needed)
- RDJ Solicitors, Mahon Point – Legal Secretary in Corporate and Commercial Law (KeyHouse Case Management System)
- Rahona House Medical Centre, Bishopstpwn, Cork
- - Reception (Socreties case management system)
- Wistek, Dublin Hill, Cork – Reception
- (Whenever needed)
Grade III Clerical Officer
CPL Recruitment
Cork
2020.12 - 2021.01
- Reception and Back office
The Energy Centre
Cork
2019.03 - 2019.10
- Administration and office duties, Phones, Emails, Customers Service & Filing
- Applying for SEAI Grants, Excel, Word, & Outlook
- Solving Problems and escalating issues that needed to be dealt with by management, and General Office Duties including keeping office tidy and stationery organised
Legal Secretary
CKT Solicitors
Cork City
2018.07 - 2018.08
- Legal Secretary in Child Care/ Family law department
- Worked on Legal Evolve case management system
- Filing, Emails, Dictation, Post, Phone calls for two solicitors
- Scheduled appointments and Court dates in diary
- Correspondence to Counsel and clients
- General Office Duties including keeping office tidy and stationery organised
Receptionist / Legal Secretary
Brian Long Solicitors
Ballincollig, Co. Cork
2017.01 - 2018.05
- Receptionist including greeting clients, scheduling appointments, answering phones and handling payments
- Legal Secretary including Filing, Emails, Dictation, Post, Phone calls and Bill of costs
- Managed AML and Section 68 letters on all files, Managed Wills, Deeds and storage unit
- Conveyancing, Scheduled Title documents, Prepared contracts for sale, closing documents, Letters to Banks, PRA, Clients and Solicitors, Typing varies affidavits
- Litigation including letters to opposing counsel, PIAB, insurance companies, clients and solicitors
- Arranging Affidavits and authorisations to be sworn
- Preparing briefs
- General office duties which included keeping stationary up to date and organised and the office clean and tidy
Call Centre Agent/Customer Representative
Abtran
Co. Cork
2015.04 - 2016.09
- Answering calls and dealing with clients
- Solving Problems and escalating issues that needed to be dealt with by management
In-Store Demonstrator
Field Management Ireland
Dublin
2014.03 - 2015.04
- Speaking to customers and serving sample products
- Increasing product sales and awareness and addressing customer queries
Brand Manager
Foffit.com
Bishopstown, Cork
2012.11 - 2014.09
- Role included customer service and addressing any queries from customers
- Social Networking, Photoshop, advertising, & promotions to promote Website and Facebook site
- Sales, & orders
- Buying in stock for sale on site and making sure deliveries were out on time
- General office management including phone calls, emails, accounts, and handling of monies
Call center agent
Amazon
2012.10 - 2012.10
- Answering calls and dealing with clients
- Solving Problems and escalating issues that needed to be dealt with by management
Carer/Homehelp Assistant
HSE
Cork
2002.08 - 2012.01
- Assisting the elderly, collected pensions, paying bills, shopping & housekeeping
- Co-ordinated with Nurses, Doctors & Family Members
- Cared for terminally ill child & aided / supported parents within the home
Shop Assistant
Mrs. Video
Dunmanway, Co. Cork
2001.05 - 2002.06
- Customer service & Computerised stock control, balancing of daily takings
Assistant Manager
Spence's Pies
Jeffery's Bay, South Africa
1998.01 - 2001.04
- Managed kitchen & staff, orders & stock control, Sales, Accounts, & bookkeeping
Manager
Sekeni Seconds
Port Shepstone, South Africa
1996.03 - 1998.01
- General administration, bookkeeping, Wages, Sales, deliveries & quotations, and Stock Control
Reception
The Place of Restoration
Margate, South Africa
1993.11 - 1996.02
- General office duties, bookkeeping, fundraising (Sales) & public relations
The New Hotel Watson
Pietermaritzburg, S.A.
1991.02 - 1993.10
- General office administration & bookkeeping, customer relations, sales, service & bookings
Education
Law Degree (BCL) -
UCC
01.2019
Legal Studies - 8 Distinctions
Cork College of Comm
01.2017
IT Technology, Customer Care &Sales -
Impact Training
01.2012
Return to Work (FAS) and ECDL (FAS) -
01.2004
Managing for Success -
D.I.S.C.
01.1998
Understanding People / Communication Skills -
I.C.B.C.
01.1997
Secondary School Education - Leaving Cert Equivalent
Modern Methods Business College
01.1991
Skills
- A natural engaging communicator with social network skills and customer service
- Reliable, professional & a constructive problem solver
- Excellent attention to detail, time management & prioritisation of tasks
- Proficient in all aspects of Microsoft Office, Photoshop & Ubuntu
References
- Margaret Buckley, Top Security, (021) 496 8967 / (087) 299 6755
- Adele Kiely, Tusla, (021) 492 7000
- Rory Colgan, CPL, (021) 494 4875 / (087) 407 1493
- Brendan, Mercer, (021) 491 0900 / (087) 784 6370
- Aidan Cox, Sigmar, (021) 484 7135
- Brian Long, Solicitors, (021) 487 4883
- David Buckley, Foffit, (087) 650 4851
- Karen Tobin, CKT Solicitor, (021) 462 6900
- Aideen Fitzgerald, RDJ Solicitors, (021) 480 2700 / 083 403 5620
Personal Information
Hobbies: Travel, Furthering my education, Cooking / baking, Music & movies, Reading to gain knowledge, understanding, self-education, recreation and fun with my family
Timeline
Credit control
Top Security
2022.02 - 2022.11
Grade III Clerical Officer
CPL Recruitment
2020.12 - 2021.01
Sigmar Recruitment
2020.02 - 2022.02
The Energy Centre
2019.03 - 2019.10
Legal Secretary
CKT Solicitors
2018.07 - 2018.08
Receptionist / Legal Secretary
Brian Long Solicitors
2017.01 - 2018.05
Call Centre Agent/Customer Representative
Abtran
2015.04 - 2016.09
In-Store Demonstrator
Field Management Ireland
2014.03 - 2015.04
Brand Manager
Foffit.com
2012.11 - 2014.09
Call center agent
Amazon
2012.10 - 2012.10
Carer/Homehelp Assistant
HSE
2002.08 - 2012.01
Shop Assistant
Mrs. Video
2001.05 - 2002.06
Assistant Manager
Spence's Pies
1998.01 - 2001.04
Manager
Sekeni Seconds
1996.03 - 1998.01
Reception
The Place of Restoration
1993.11 - 1996.02
The New Hotel Watson
1991.02 - 1993.10
Law Degree (BCL) -
UCC
Legal Studies - 8 Distinctions
Cork College of Comm
IT Technology, Customer Care &Sales -
Impact Training
Return to Work (FAS) and ECDL (FAS) -
Managing for Success -
D.I.S.C.
Understanding People / Communication Skills -
I.C.B.C.
Secondary School Education - Leaving Cert Equivalent
Modern Methods Business College