Alejandro Alvarez Vazquez
Dublin
Summary
Dynamic Sales Engineer with extensive experience at Trane Ireland LTD, specializing in HVAC systems and technical support. Proven track record in analyzing customer requirements and delivering tailored solutions, enhancing client satisfaction. Skilled in CRM software and project management, with a strong ability to mentor junior staff and drive process improvements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Engineer
Trane Ireland LTD
Dublin
10.2024 - Current
- Provided technical support and guidance to clients post-sale to ensure product integration and satisfaction.
- Researched competitive products in order to develop strategic positioning within the market.
- Utilized CRM software to track leads, customer interactions, and sales progress.
- Analyzed customer requirements and identified solutions that best fit their business objectives.
- Maintained accurate sales forecasting reports.
- Researched customer requirements and developed solutions to meet their needs.
- Provided technical guidance during the installation process at customer sites.
- Designed test control apparatus or equipment to develop procedures for testing products.
- Prepared estimates for labor, materials, and other costs associated with HVAC projects.
- Mentored and coached junior staff members by giving positive feedback and constructive criticism.
- Reviewed HVAC system designs to ensure adherence to safety regulations and industry standards.
- Conducted research on new technologies related to HVAC systems and proposed cost-effective solutions.
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
Technical Support Engineer
Trane Ireland LTD
Dublin
09.2023 - 10.2024
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Provided guidance on project management techniques and best practices.
- Ensured compliance with organizational policies related to project management activities.
- Coordinated logistics for remote broadcasts.
- Communicated effectively with staff members regarding race logistics.
- Identified opportunities for process improvement within the organization.
- Assessed project risks, identified mitigation strategies, and monitored progress against plan.
- Analyzed energy consumption data from existing HVAC systems and made recommendations for improvement.
Graduate Support Engineer
Trane Ireland LTD
Dublin
03.2023 - 09.2023
- Prepared quotations for prospective customers based on their requirements.
- Reviewed requests for quotations from suppliers in a timely manner.
- Assisted in the preparation of proposals, bids, quotations and tenders.
- Maintained accurate records of all sales activities including quotations, orders, invoices, payments and returns.
Education
Master of Science - Mechanical Engineering
Trinity College Dublin
Ireland09-2022
Bachelor of Science - Mechanical Engineering
Universidade Da Coruna
Spain09-2020
Skills
- Technical support
- HVAC systems
- Customer requirements
- CRM software
- Project management
- Cost estimation
- Effective communication
- Problem solving
- Formal presentation skills
- Time management abilities
- Analytical thinking
- Decision-making
- Technical sales
Certification
- Revit
- 3D Design
- CAD
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Sales Engineer
Trane Ireland LTD
10.2024 - Current
Technical Support Engineer
Trane Ireland LTD
09.2023 - 10.2024
Graduate Support Engineer
Trane Ireland LTD
03.2023 - 09.2023
Master of Science - Mechanical Engineering
Trinity College Dublin
Bachelor of Science - Mechanical Engineering
Universidade Da Coruna
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