Beau Sweeney
Dublin
Summary
Solution-focused professional with an analytical mindset, evaluating and improving current systems to provide valuable recommendations. Proven success in lowering costs, boosting efficiency, and increasing monetary gains. Well-versed in operational analysis, strategic analysis, financial analysis, financial forecasting, and budgets. Effective at managing high workloads in a timely manner with strong attention to detail.
Overview
6
6
years of professional experience
Work History
Traveling for a Few Months
Short Break From Career, Although Ready to Work
04.2024 - 09.2024
Portfolio Planning Analyst
Flutter International (Poker Stars Division)
04.2023 - 04.2024
- Experienced Analyst who collaborated with Senior Stakeholders across departments to drive business insights and enhance decision-making for Directors, Managing Directors and CEO.
- Produced reports through my analysis for monthly prioritisation meetings (top company goals).
- Engaged in 1:1 meetings with department heads regularly.
- Demonstrated the ability to overcome challenges and drive change.
- Changed the configuration of Jira for improved cross-functional usage between departments.
- Drafted internal policies/procedures for several areas of the business.
- Proficient in Risk Management and Internal Audit reporting.
- Worked closely with the Operational Risk Manager to set up risk registers company wide.
- Strong communicator with a focus on fostering teamwork and facilitating decision-making processes.
- Proficient in Confluence, Jira, and Microsoft Office Programs.
- Commitment to continuous improvement and excellence in daily and long term duties.
Property & Accounts Administrator
Grant Thornton - Ireland
04.2021 - 04.2023
- Oversight and analysis of a diverse portfolio of over 1000 Commercial/Residential properties for reputable Irish Banks and International Hedge Funds.
- Experienced Financial Professional with a proven track record of driving business performance through the efficient management of Accounts Receivable/Accounts Payable duties.
- Skilled in handling property discharges, invoicing processes, financial inquiries, client funding requests, property performance analysis and Debtor analysis.
- Proficient in utilizing Sage for generating final statements for incoming payments from Clients.
- Established Rate cards for Suppliers and Clients.
- Strong communicator, who facilitated information to our team and Senior Stakeholders.
- Strong focus on maintaining compliance with GDPR throughout the role.
- Advised upper Management on Debtors position, Supplier performance, and financial
growth strategies. - Dedicated to ensuring accurate invoicing and prompt payment processing.
- Performed Internal analysis on how our team's ways of working as well as areas were would could increase our monetary gains.
- Recovery of extremely large amounts of Debt, which avoided the company having to take legal action against clients.
- Drafted policies and procedures for our team to follow regarding their daily duties.
Customer Service & Operations Administrator
Permanent TSB
08.2020 - 04.2021
- Efficiently managed a large number of calls covering customer service, bank product marketing, and mortgage updates.
- Ensured adherence to strict GDPR guidelines.
- Maintained updated and accurate customer records on Mortgages
- Streamlined the flow of communication with customers by proactively modifying their data and supplying them with necessary updates.
- Utilised administrative practices consistently throughout the work day, through excel and the banks internal system.
Inbound sales/CS & Disputes Agent
Klarna Bank
11.2018 - 08.2019
- Customer Service Specialist with a proven track record of resolving online purchase issues through phone, email, and chat messenger.
- Skilled in managing disputes between customers and merchants, ensuring fair resolutions for all parties involved.
- Proficient in utilising Sales Force, Excel, Microsoft Outlook and Rootcause Tool to streamline processes and enhance efficiency.
- Collaborative team player with a strong focus on achieving and exceeding targets consistently.
- Experienced Sales/Customer service Professional with a proven track record of increasing sales through customer interactions.
- Customer-focused approach to anticipate and fulfil customer needs.
- Skilled in managing multiple customer chats simultaneously, resolving issues, and up-selling to inbound customers.
- Committed to helping teams achieve sales targets by providing exceptional customer service, receiving positive feedback and driving further sales.
- Passionate team player, focused on delivering quality service the "Klarna way."
Education
Bachelor of Science - BSc in Business & Management (level 8 Honours)
Dublin Institute of Technology
2020
Skills
- Accounts Receivable / Payable
- High level business Analysis
- Sage Accounting
- Demand forecasting
- Market analysis
- Forecasting and planning
- Operations analysis
- Business process improvement
- Financial management
- Agile methodologies
- Business planning
- Strong usage of Microsoft Office Suite
- Project Management
- Jira
- Confluence
- Business administration
- Database management
- Strong communication skills
Timeline
Traveling for a Few Months
Short Break From Career, Although Ready to Work
04.2024 - 09.2024
Portfolio Planning Analyst
Flutter International (Poker Stars Division)
04.2023 - 04.2024
Property & Accounts Administrator
Grant Thornton - Ireland
04.2021 - 04.2023
Customer Service & Operations Administrator
Permanent TSB
08.2020 - 04.2021
Inbound sales/CS & Disputes Agent
Klarna Bank
11.2018 - 08.2019
Bachelor of Science - BSc in Business & Management (level 8 Honours)
Dublin Institute of Technology
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