SONU BANNEWAR

Office Manager

American Bureau of Shipping (ABS Group)

03.2017 - 11.2024

Interpreted and communicated work procedures and company policies to staff
Automated office operations for managing client correspondence, payment schedules and data communications
Negotiated contracts with vendors to secure favorable terms and pricing
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
Analyzed business performance data and forecasted business results for upper management
Ensured compliance with applicable laws regarding employment practices
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
Managed office inventory and placed new supply orders
Negotiated contracts with vendors, securing favorable terms and cost savings
Provided administrative support to Top management team including preparing reports and presentations
Resolved customer inquiries and complaints requiring management-level escalation
Organized team activities to build camaraderie and foster pleasant workplace culture
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Identified and communicated customer needs to supply chain capacity and quality teams.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Optimized office space utilization, leading to more efficient and productive work environment.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Improved team morale and cohesion with regular team-building activities and open communication channels.
Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Reduced environmental impact by initiating recycling program and promoting paperless processes.
Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Processed travel expenses and reimbursements for executive team and senior management group.
Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Handled confidential and sensitive information with discretion and tact.
Organized and coordinated conferences and monthly meetings.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Collaborated on special projects to improve overall business operations within the organization efficiently.

Summary

Overview

Work History

Office Manager

Community Manager-Operations

Education

Master's Degree - MBA - HR (IBM-International Business Management)

Skills

Accomplishments

Awards

Languages

Timeline

Office Manager

Community Manager-Operations

Master's Degree - MBA - HR (IBM-International Business Management)

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