Esther Musakwa
Crossmolina
Summary
Results-driven AI and Data-focused Business Analyst with over 8 years of experience in digital transformation, financial systems, and cloud-based solutions. Skilled in leveraging Artificial Intelligence tools, data analytics, and business intelligence platforms to drive strategic decision-making and operational efficiency. Strong expertise in requirements engineering, Power BI dashboard development, SQL analytics, API integrations, and cloud technologies (AWS & Azure). Proven ability to bridge business and technical teams to deliver scalable, secure, and data-driven solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Business Analyst
IT Config Ireland Limited
03.2025 - Current
- Gather, analyse, and document functional and technical requirements using structured methodologies.
- Design AI-enhanced process improvements and automation workflows to optimise business operations.
- Develop interactive Power BI dashboards to provide real-time KPI tracking and executive reporting.
- Perform advanced SQL data analysis to support data-driven decision-making.
- Lead digital transformation initiatives including SaaS and cloud-based solution implementations.
- Collaborate with cybersecurity and infrastructure teams to ensure compliance and secure solution design.
Product Development Officer
Ecocash Holdings
12.2019 - 01.2025
- Led AI-driven product analytics initiatives to enhance mobile banking performance and customer experience.
- Designed and maintained Power BI dashboards tracking KPIs, revenue, adoption, and transaction trends.
- Managed end-to-end API integration projects with banks and international remittance partners.
- Utilised SQL and analytics tools to derive insights supporting executive decision-making.
- Applied Agile and Scrum methodologies to deliver scalable cloud-based solutions (AWS & Azure).
- Conducted UAT and ensured high-quality product releases aligned with business objectives.
System Developer
ZB Financial Holdings
07.2016 - 11.2019
- Developed backend banking modules using PHP, C#, and SQL.
- Built data extraction, reconciliation, and reporting processes during system migrations.
- Designed and implemented API integrations to streamline banking operations.
- Optimised database performance and improved reporting efficiency through SQL development.
Education
Master of Commerce - Information Systems Management
Midlands State University
01-2022
Advanced Diploma - Project Management & Leadership
Shaw Academy
01-2020
BSc Honours - Computer Science
National University of Science and Technology
01-2015
Skills
- AI, Data & BI: AI applications, data analytics, Power BI, Tableau, advanced SQL, data modelling & visualisation
- Technical & Development: API integration (REST/SOAP), system design, PHP, C#, Java, Postman, SoapUI
- Cloud & Security: AWS, Azure, Microsoft Entra ID, ISO 27001
- Business Analysis & Delivery: Requirements gathering, UAT, Agile/Scrum, stakeholder management, JIRA, Confluence, Visio
- Transformation: Process automation and digital transformation
Certification
- AWS Certified Solutions Architect, Associate, 2023-01-01
- Project Management Professional (PMP), 2023-01-01
- Agile Certified Practitioner (PMI-ACP), 2023-01-01
- AWS Certified Cloud Practitioner, 2022-01-01
Custom Section
Stamp 1G
Websites, Portfolios and Profiles
https://www.linkedin.com/in/esthermusakwa
Timeline
IT Business Analyst
IT Config Ireland Limited
03.2025 - Current
Product Development Officer
Ecocash Holdings
12.2019 - 01.2025
System Developer
ZB Financial Holdings
07.2016 - 11.2019
Master of Commerce - Information Systems Management
Midlands State University
Advanced Diploma - Project Management & Leadership
Shaw Academy
BSc Honours - Computer Science
National University of Science and Technology