PremKumar Thangavel
Citywest
Summary
Dedicated and detail-oriented Inside Sales Executive with over three years of experience in managing sales processes, supporting sales teams, and ensuring seamless customer service. Proficient in handling quotations, order processing, and CRM system (Hubspot) to maintain accurate records and drive efficiency. Skilled in managing escalations, resolving customer queries, and collaborating with cross-functional teams to achieve sales targets and enhance client satisfaction. Known for exceptional organizational skills, accuracy, and the ability.
Overview
7
7
years of professional experience
Work History
Inside Sales Executive
Regional Broadband
04.2021 - Current
- Developed and implemented a sales strategy that resulted in an increase in customer base and revenue.
- Returning calls and emails from clients, addressing their queries, addressing their concerns, and sending further information.
- Built effective working relationships with customers to understand their requirements, thus ensuring that the right service is provided.
- Analyzed customer data and market trends to identify new opportunities, leading to the development of targeted marketing campaigns that resulted in a 10% increase in lead generation.
- Updating and maintaining the prospect database.
- Keeping up with competitive offerings and being knowledgeable about products and services.
- Upselling products and services.
- CRM's used HubSpot and Sonar.
- Conducted weekly meetings with the sales team to review performance metrics and discuss opportunities for improvement.
- Trained new employees on company policies, procedures, products, and services.
- Collaborated with other departments to develop integrated solutions for customers.
Business Development Executive
IDG Direct
11.2020 - 04.2021
- Developing an efficient partnership with IDG clients and connecting to IT professionals from multiple organizations to generate high-quality leads by knowing market requirements and connecting to IT professionals from multiple organizations
- Probing several questions based on campaign criteria and requirements
- Conducting growth strategy calls in the United States and creating new contacts for IDG Direct's business client
- Gather client information over the phone and update accurate details in the CRM database
- Using a variety of sales systems, such as ZoomInfo, iCall, and Goldfish, to generate prospect contacts for the client using existing and new databases
- Ensure and follow company policies and procedures
- Achieve daily, weekly, and monthly targets set by Team team leader
- Adhering to GDPR policies.
Senior Tele Research Analyst
Merit Software Services (P) Ltd
07.2018 - 08.2020
- Researching and sourcing leads for marketing events for a UK-based client
- Interacting with the client software to update the expansive database of the clients
- Work alongside senior team members in the preparation and implementation of client conversions
- Interacting with internal departments to prioritize client requests, deliverables, and issue resolution
- Effectively utilize internal technology solutions to effectively manage client inquiries
- Setting up meetings for potential speakers and keynote speakers
- Mentoring newcomers to get them up to speed with the project
- Consistently achieving 96% in quality and 110% production.
Customer Support Executive
RR Donnelley (P) Ltd
04.2018 - 06.2018
- Managing client queries - email and telephonic support
- Allocating jobs to the resources based on skill set
- Resolving escalations from clients
- Adhering to the service level agreements with regards to resolutions of issues.
Education
Bachelor of Science in Statistics -
Loyola College of Arts & Science
Master's in Business Analytics -
Maynooth University
Maynooth, Kildare01.2021
Skills
- Experience in using Microsoft Office, MS-Excel, Word
- Sales Coaching
- CRM proficiency
- Product Promotion
- Sales pipeline management
- Customer relationship building
- Upselling and cross selling
- Cross-functional collaboration
- Quotation Managements
- Order Processing
- Account management
Timeline
Inside Sales Executive
Regional Broadband
04.2021 - Current
Business Development Executive
IDG Direct
11.2020 - 04.2021
Senior Tele Research Analyst
Merit Software Services (P) Ltd
07.2018 - 08.2020
Customer Support Executive
RR Donnelley (P) Ltd
04.2018 - 06.2018
Master's in Business Analytics -
Maynooth University
Bachelor of Science in Statistics -
Loyola College of Arts & Science
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