Summary
Overview
Work History
Education
Skills
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Accomplishments
Certification
Languages
Timeline
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NAVNEET PATHAK

New Delhi

Summary

I am an Advanced System Administrator with expertise in managing Windows Servers, Office 365, and active directory environments. I have a strong background in troubleshooting and providing technical support across various platforms, with a focus on security and compliance. My experience includes overseeing migrations, managing Intune setups, and implementing disaster recovery strategies, ensuring seamless operations for users and teams.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Advance System Administrator

IT By Design
08.2023 - Current
  • Company Overview: A company providing managed IT services
  • Install, configure, and manage Windows Servers, ensuring smooth functionality
  • Managed AD user accounts, groups, and permissions, including Group Policy Objects (GPOs)
  • Set up, monitor, and verify data backups and disaster recovery plans
  • Diagnose and resolve hardware, software, and network issues
  • Manage Office 365 user accounts and oversee Exchange Online
  • Support and maintain Office 365 applications like SharePoint and Teams
  • Implement and monitor security settings, such as multi-factor authentication (MFA)
  • Enroll, configure, and manage corporate and BYOD devices using Intune
  • Continuously monitor device compliance, resolve issues, and generate reports
  • A company providing managed IT services

Senior System Engineer

Netoyed
01.2022 - 08.2023
  • Company Overview: A technology company focusing on IT solutions
  • Server monitoring
  • Troubleshoot DHCP related issue
  • Troubleshoot vm related issue in vmware and azure
  • Troubleshoot AD sync and replication related issues
  • Implement MFA, Conditional access and PIM roles
  • Monitoring and Maintaining Office 365 Environment
  • Setting Up and Enforcing Security and Compliance Measures
  • Providing Technical Support to Users and troubleshooting issues
  • Implementing Configuration and Compliance Policies through Intune
  • A technology company focusing on IT solutions

System Engineer

Macias Gini & O'Connel LLP
12.2020 - 01.2022
  • Company Overview: A law firm providing legal services across various sectors
  • Support IT Infrastructure and Helpdesk Support for Users based across USA
  • Troubleshoot and Resolve System, VPN, Software, Hardware & Network Issues
  • Managing and administering Office 365 services
  • Maintaining a Secure Computing Environment for all Users
  • Providing High Levels of Customer Service as it pertains to Enterprise Infrastructure
  • A law firm providing legal services across various sectors

IT Engineer

Snap On Business Solutions Pvt Ltd
07.2018 - 12.2020
  • Company Overview: A company providing business solutions and support services
  • Responding to queries via Chat, Email, or Phone
  • Training staff members in Troubleshooting and Diagnosing Problems
  • Writing, Editing, and Revising Training Manuals
  • Remotely accessing hardware or software for clients to resolve issues
  • Acting as the First Point of Contact for Customers seeking Technical Assistance
  • A company providing business solutions and support services

Education

Bachelor of Commerce -

Delhi University
05.2015

Skills

  • Active Directory Management
  • Azure Virtual Machine Management
  • Azure Active Directory Management
  • Group Policy Management
  • InTune
  • MDM
  • MAM
  • Microsoft 365
  • Microsoft Azure
  • Teams
  • SharePoint
  • Exchange
  • Windows Server
  • IT problem management
  • System monitoring

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Accomplishments

  • Optimized Server Performance: Enabled 50% faster server response.
  • Successful Active Directory Migration: Managed migration of 500 user accounts.
  • Maintained High Availability: Ensured 99% system uptime.
  • Enhanced Troubleshooting Efficiency: Reduced incident response time by 60%.

Certification

SC-300 Microsoft Identity and Access Administrator

AZ-104 Microsoft Azure Administrator

AZ-900 Azure Fundamentals

Languages

Hindi
Native language
English
Proficient
C2

Timeline

Advance System Administrator

IT By Design
08.2023 - Current

Senior System Engineer

Netoyed
01.2022 - 08.2023

System Engineer

Macias Gini & O'Connel LLP
12.2020 - 01.2022

IT Engineer

Snap On Business Solutions Pvt Ltd
07.2018 - 12.2020

Bachelor of Commerce -

Delhi University

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