Dianna Fenyk

Supervised daily operations to ensure exceptional guest experiences and satisfaction.

• Trained and mentored staff on customer service and operational standards.
• Coordinated schedules for team members to meet business demands effectively.
• Resolved guest complaints promptly to enhance overall satisfaction levels.
• Monitored employee productivity to provide constructive feedback and coaching.

• Inspected guest rooms for cleanliness and adherence to hotel standards.
• Coordinated with housekeeping staff to ensure timely room readiness.
• Monitored inventory levels of cleaning supplies and notified management of shortages.
• Assisted guests with inquiries and provided information about hotel services.
• Trained new staff on safety protocols and operational procedures.

• Self-assessed the quality in a room as a supervisor.
• Trained and onboarded staff to demonstrate the most efficient workflow.
• Polished windows, mirrors and ornaments to pristine shine.
• Kept rooms dust-free by dusting and polishing worktops, cupboards and ornaments.
• Stocked toilet tissue, paper towels, and other bathroom supplies.
• Cleaned and disinfected surfaces in common areas on hourly basis, maintaining health and hygiene of residents and visitors.
• Cleaned and restocked bathrooms to keep facilities fresh.
• Cleaned floors using vacuums, mops, and appropriate cleaning agents.
• Cleaned rooms to satisfaction of clients and management.
• Made rooms and living spaces presentable and welcoming.
• Deep cleaned bathrooms with meticulous attention to detail.

• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Maintained safe hygiene and food handling standards for full compliance.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Greeted new customers, answered initial questions and took drink orders.
• Greeted new customers and offered immediate seating assistance.
• Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
• Stocked and maintained silverware, linens and condiments.
• Recognised and aided customers with special needs.
• Operated POS register to input orders and process customer payments.

• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Developed a loyal customer base through friendly service, remembering regulars' orders and preferences.
• Managed inventory levels of coffee beans, milk, and other supplies, ordering stock as necessary to maintain optimal levels.
• Operated milk steamers and grinders with skill, producing perfectly textured milk and freshly ground coffee beans.
• Operated tills efficiently during busy periods.
• Delivered consistent, high-quality service under pressure, ensuring customer satisfaction during busy periods.
• Memorised recipes for varied specialty coffee beverages and seasonal offerings.
• Received and accurately processed customer payments.
• Implemented health and safety protocols, conducting regular checks to comply with regulations.
• Organised and displayed merchandise, including coffee beans and brewing equipment, to maximise sales.
• Educated floor staff about new products and offered expert advice on coffee brands to customers.
• Facilitated smooth day-to-day operations, quickly addressing any equipment malfunctions or shortages.

• Took children on outings to local parks and playgroups, encouraging play with others.
• Conducted light housekeeping duties related to the children, including laundry, room tidying, and organising play areas.
• Built and maintained positive relationships with parents and children to win trust.
• Resolved customer disputes with tact and professionalism.
• Escalated customer complaints to management for positive resolution.

• Built exceptional customer satisfaction by delivering friendly service.
• Listened intently to customers to identify upselling opportunities.
• Liaised with potential customers to determine needs and provide recommendations.