Kyle Sweeney
Ballyfermot
Summary
An adaptable, reliable and highly motivated person seeking a career as a Pilot in the commercial aviation industry. Confident and comfortable working under pressure in a responsible and effective manner. With an unyielding dedication to precision, adaptability and professionalism, I aim to embark on a successful pilot cadetship that will propel me toward a fulfilling aviation career.
Overview
5
5
years of professional experience
Work History
Lounge Staff
The Patriot’s Inn
07.2022 - Current
- Worked effectively in a pressurised environment
- Maintaining a high quality customer service level at all times
- Proven ability to communicate with customers and maintain proper accountability for orders and funds
- Competent at accepting credit card and cash payments
- Maintaining cleaning standards to high standards
- Managing customer complaints in a professional and amicable manner
- Mentoring and orienting new members of staff
- Able to work, and communicate well with other employees, even during highly stressful situations.
Intern
Iarnród Éireann Irish Rail
Dublin
08.2019 - 03.2020
- Conducted customer information office duties in regards to travel information, assisting elderly passengers boarding trains, and other queries in order to enhance customer experience
- Co-ordinated passenger accessibility travel with other stations across the network
- Managed the distribution of pay slips to station employees
- Served as a Customer Service Officer on-board the Cork to Dublin service, ensuring passenger comfort and safety, addressing passenger concerns and resolving situations that arise.
Education
Bachelor of Science - Aviation Management
Dublin City University
Glasnevin, Ireland05.2027
Inchicore ICFE
Kilmainham, Co. Dublin2023
High School Diploma -
Pobailscoil Iosolde
Palmerstown, Dublin06.2022
Skills
- Strong aeronautical knowledge
- Ability to multitask in an effective manner
- Strong organisational skills
- Experience with leadership responsibilities
- Strong Teamwork oriented experience in a professional environment
- Customer Service Experience
- Ability to keep a level-head in the most stressful environments/scenarios
- Proficient communication skills
- Maintaining time management in a fluid and evolving environment
- Analytical and Critical Thinking
- Problem-Solving
Accomplishments
- First Aid training and practical experience with St
- John’s Ambulance
- Fáinne Airgid award
- IT Skills in Microsoft Word, Excel and Powerpoint
- Best Punctuality Award, 5th and 6th
- Year.
References
REFERENCES AVAILABLE ON REQUEST
Interests
Aviation: , Self-taught aviation simulator skills with roughly 600 total flight simulator hours, 2
flight hours in a Cessna 152, completed Private Pilot’s License basic introduction classes with
the National Flight Centre. These introductory classes included an introduction to VFR route
planning, the dynamics of flight, and other introductory briefings for the Private Pilot’s License.
Mountaineering: Assisted in expeditions to various mountain ranges across the Greater Dublin
Area, such as the Wicklow Mountains, assisting in leading and guiding the expeditions, along
with working as a team to summit various hills/mountains in the area.
Photography: Aviation and cityscape/landscape photography.
Languages
English
Native language
German
Upper intermediate
B2
Timeline
Lounge Staff
The Patriot’s Inn
07.2022 - Current
Intern
Iarnród Éireann Irish Rail
08.2019 - 03.2020
Bachelor of Science - Aviation Management
Dublin City University
Inchicore ICFE
High School Diploma -
Pobailscoil Iosolde
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