Orsolya Oszoli
Ballincollig
Summary
Accomplished retail leader with over 8 years of leadership experience in a fast-paced environment at Carraig Donn and currently Tesco. Demonstrates a strong background in customer-driven management, entrepreneurial leadership, and long-range planning. Expertise in effective communication, team leadership, and stock management, ensuring operational excellence, customer satisfaction and proactive problem resolution. A seasoned professional skilled in retail and merchandising operations, I excel in creating eye-catching displays, executing innovative window designs, and developing visual strategies to maximize sales. Proficient in all aspects of the visual merchandising process, from concept to delivery and installation. Proven track record of driving sales and enhancing customer engagement through creative visual merchandising solutions. Adept at motivating and mentoring employees, fostering strong rapport to ensure team success. Capable of efficiently managing inventory levels and optimizing visual presentations to support organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Experience Manager
Tesco
Cork
08.2025 - Current
- Lead and coach the team to deliver the best shopping trip for customers by ensuring great service, standards, and availability.
- Deliver all key performance indicators for the front-end department and other departments.
- Leading the team, making decisions every day that support them in doing their jobs.
- Ensuring all the processes, routines, and systems for all departments are completed accurately and on time.
- Plan every seasonal, trade-driving, and promotional activity to achieve maximum sales, impact, and presentation.
- Responsible for all safe and legal routines for my departments, ensuring plans are in place to address any identified issues.
- Ensure that colleagues understand the importance of the 'what' and the 'how,' have objectives, regular reviews, career discussions, and a live PDP.
- Provide regular coaching and feedback across the store, improving the skills of your team.
- Coach my team, giving them the confidence to call out behavioral issues and improve the shopping trip for customers.
- Creating an environment that encourages innovation and personal growth.
- Role-modeling a culture where customers love to shop, and colleagues love to work.
Store Manager
Carraig Donn
Ballincollig
09.2012 - 08.2025
- Enhanced daily operations and merchandising standards within store environment.
- Maintained shop floor standards and visual merchandising quality effectively.
- Coordinated stock management to ensure appropriate product levels and displays.
- Implemented inventory control measures, including tracking and audits, reducing loss.
- Utilized effective sales strategies to drive revenue through tailored promotions.
- Fostered a culture of exceptional customer service among team members.
- Managed employee scheduling to optimize staff coverage during peak hours.
- Compiled monthly reports analyzing sales performance and operational expenses.
Sales Advisor
New Yorker
Budapest
04.2009 - 02.2010
- Adapted to flexible shift patterns in response to store needs.
- Processed cash and card transactions, reconciling at day's end.
- Greeted customers, customizing services and recommending suitable products.
- Resolved customer complaints effectively, escalating to Store Manager when necessary.
- Maintained well-stocked shelves and organized displays.
- Assisted with store promotions by attaching discount tags to merchandise.
- Monitored store security, remaining vigilant against potential shoplifting incidents.
- Ensured cleanliness of store through routine cleaning tasks such as vacuuming and mopping.
Education
HIGHER NATIONAL CERTIFICATE - Fashion Buying and Merchandising
Communication & Management Institute
Dublin06.2022
Fashion Design and Pattern Making - Mallow
College of Design and Tailoring
Mallow01.2012
BACHELOR - Journalism, Communication and Political Studies
BBTE
08.2008
Skills
- Analytical decision-making
- Effective communication
- Leadership training
- Stock control
- Operational expertise
- Display design skills
- Talent acquisition strategies
- Cash discrepancy resolution
- Sales improvement techniques
- Client relations management
Hobbies and Interests
- Fashion trends
- Reading
- Yoga
- Cooking and baking
- Self-development
References
References available upon request
Languages
- Hungarian, Native
- English, Proficient (C2)
- French, Beginner (A1)
Timeline
Customer Experience Manager
Tesco
08.2025 - Current
Store Manager
Carraig Donn
09.2012 - 08.2025
Sales Advisor
New Yorker
04.2009 - 02.2010
HIGHER NATIONAL CERTIFICATE - Fashion Buying and Merchandising
Communication & Management Institute
Fashion Design and Pattern Making - Mallow
College of Design and Tailoring
BACHELOR - Journalism, Communication and Political Studies
BBTE