Alessia Alessia Garcia
Belfast
Summary
Enthusiastic individual with a solid background in customer service, showcasing adaptability and teamwork in fast-paced environments. Proven ability to communicate effectively and handle customer inquiries with empathy, ensuring satisfaction and loyalty. Committed to maintaining high standards of service and cleanliness, ready to contribute positively to any team.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Barista
Caffe Nero
Castle Lane, Belfast
2026.02 - 2026.06
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Greeted and connected with every customer, recommending drinks and pastries.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Received and accurately processed customer payments.
- Cleaned and sanitised work areas, utensils and equipment.
Waitress
Ashdown Park Hotel
Gorey, Co. Wexford
2024.01 - 2025.08
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
Seasonal sales associate
Dunnes Stores
Gorey, Co. Wexford
2024.11 - 2024.12
- Identified and resolved customer needs promptly and efficiently.
- Managed complaints with calm, clear communication and problem-solving.
- Replenished shelves regularly to maintain full displays.
- Checked price and information labels for accuracy in store aisles.
- Maintained clean, safe working environments to eliminate accident risks.
Waitress
Brooklodge Hotel
Aughrim, Co. Wicklow
2023.08 - 2023.11
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
Waitress
Coolatin Golf Club
Coolatin, Co.Wicklow
2022.06 - 2022.09
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
Education
Bachelor of Science in Communication and Counselling Studies
Ulster University
Belfast2027-01
Leaving Certificate
FCJ Bunclody
Wexford2023-01
Skills
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Friendly and compassionate
- Warn and friendly demeanour
Certification
- Food and Hygiene level 1 certified
- Food allergy awareness certified
Timeline
Barista
Caffe Nero
2026.02 - 2026.06
Seasonal sales associate
Dunnes Stores
2024.11 - 2024.12
Waitress
Ashdown Park Hotel
2024.01 - 2025.08
Waitress
Brooklodge Hotel
2023.08 - 2023.11
Waitress
Coolatin Golf Club
2022.06 - 2022.09
Bachelor of Science in Communication and Counselling Studies
Ulster University
Leaving Certificate
FCJ Bunclody