Hire Top Senior Technical Support Analyst

Claire Tappin

Experienced Senior Business Analyst with a strong track record of driving analysis across strategic transformation initiatives at Ageas. Specialist in requirements engineering, with experience in business architecture including capability modelling and operating model design, and a proven ability to lead end-to-end analysis, influence stakeholders at all levels, and align delivery to business strategy. Recognised for leading cross-functional collaboration, mentoring BA capability, and embedding best practice, I bring a structured, outcome-focused approach that ensures clarity, traceability, and quality across complex change programmes.

Shanequa Reed

Enthusiastic and results-driven research and data analytics professional with 7+ years of experience supporting healthcare, academic, market research, and federally funded research initiatives. Experienced in quantitative and qualitative research, survey methodology, statistical analysis, program evaluation, literature reviews, dashboard development, IRB protocol development, and communicating complex findings to executive leadership. Strong background using R, SQL, SAS, SPSS, Tableau, Python, Qualtrics, REDCap, IBM Cognos Analytics, and advanced Excel to generate data-driven recommendations that improve programs and organizational decision-making.

RONALD JENKINS

With over 27 years of dedicated experience in technology, over 16 years in project management, 7 years of C-Suite, and over 17 years of working at a public school district, I have a proven history of exceeding targets and tasks of the organization as well. I am a seasoned IT professional adept at developing growth opportunities and standardizing relations with diverse stakeholders. One of my biggest career achievements included spearheading strategic partnerships that significantly grew customer experience and loyalty. Technology professional with proven track record in maintaining and troubleshooting tech systems. Known for delivering reliable solutions and ensuring seamless operations. Valued for strong team collaboration, adaptability, and technical expertise in hardware and software support.

BHAVYA KUMARI N P

Results-driven Technical Program Manager experienced in delivering high-performance computing solutions within medical imaging, video processing, and AI-powered mobile camera systems. Achieved significant advancements in AI-driven camera technology through hands-on expertise in CUDA-based GPU acceleration and video codec engineering. Focused on driving agile delivery and cross-functional alignment to ensure successful project lifecycles and innovative product launches.

LISA THOMPSON

Results-driven IT Business Analyst with extensive experience in enterprise system implementations and technology initiatives. Delivered transformative solutions for complex business challenges, enhancing operational efficiency through process automation and collaboration. Expertise in identifying automation opportunities and streamlining workflows to boost productivity across cross-functional teams.

Adrian Cole

Senior quality assurance analyst with extensive experience in functional and regression testing, test plan development, and defect identification. Adept at collaborating with stakeholders to enhance quality assurance processes and deliver solutions that align with client needs.

Rushikesh Kadam

Results-driven telecom BSS/OSS professional with over 16 years of experience in business analysis and solution architecture. Demonstrated success in enhancing systems through strategic planning and stakeholder engagement. Led business management initiatives that improved market positioning and service quality. Expertise in performance optimization and data analysis supports efficient solution delivery and customer satisfaction.

Gerry Thrash

Results-driven Technical Support Consultant with a proven track record in troubleshooting and customer engagement. Dedicated to resolving issues and enhancing user experience.